File Clerk - Foster

Lawrence Hall; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lawrence Hall in Chicago is seeking an on-site administrative assistant to support office operations and program staff. You will perform clerical tasks, manage correspondence, and assist with mail and photocopying, while applying trauma-informed practices when interacting with youth and families.

The role requires a high school diploma, basic computer skills, and 6 months to 1 year in an office setting. A vehicle, valid insurance, and the ability to pass background checks are preferred; the

Qualifications

• High School diploma.
• Demonstrate basic computer proficiency according to job needs.
• 6 months to 1 year in an office environment or related training.
• Good communication skills.
• Knowledge of childhood trauma and experience with youth/families affected by trauma preferred.
• Personal vehicle or access to one with proof of insurance.
• Background check and drug screen required.

Responsibilities

• Provide reception relief for agency staff and visitors.
• Assist with filing duties for program components.
• Prepare and distribute mail and parcels.
• Photocopy documents as needed for administration.
• Participate in quality improvement activities as assigned.
• Demonstrate respectful listening and empathy in interactions.
• Maintain confidentiality of staff, volunteers, and participants.
• Attend at least two trauma-informed trainings within a year.
• Collaborate with participants, families, staff and vendors in a diverse environment.
• Other duties as assigned.

Skills

Computer proficiency

Communication skills

Trauma-informed care

Education

High School diploma

Job description

ESSENTIAL FUNCTIONS:

Under the supervision of the Office Coordinator or assigned designee, will perform a variety of clerical and program duties requiring basic knowledge of computer systems and office procedures. Writes or types information using keyboard to assist in preparing correspondence, bills, statements and other documents. Stuffs envelopes manually, answers telephones, conveys messages and runs errands. Photocopies documents using photocopier. Requires a basic understanding of the young people/customers served by LH and participation in basic trauma training with the ability to utilize that training when interacting with young people/customers of the agency.

POSITION RESPONSIBILITIES:

• Provide reception relief for agency support staff
• Assist staff with required filing duties for all program components
• Assist with mail preparation, pick-up and distribution
• Provide assistance to administration with photocopying
• Participates in the development and implementation of continuous quality improvement activities as assigned
• Uses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect
• Understand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiences
• Maintain confidentiality of employees, volunteers, and program participants to provide a safe environment
• Attend at least two trainings related to being trauma informed in a twelve-month period
• Ability to work effectively with program participants and family members, employees and vendors in a culturally diverse environment to support healing and recovery
• Other duties as assigned

QUALIFICATIONS:

• High School diploma
• Must have ability to demonstrate computer proficiency according to the needs of the position
• Six months to one year's experience or training in an office environment
• Good communication skills
• Knowledge of childhood trauma and prior experience working in settings with youth and families that have been exposed to trauma or experiencing traumatic stress preferred
• Knowledge of youth development, adolescent issues, positive youth development/strength based approach preferred
• Personal vehicle or access to vehicle and proof of insurance
• No history of child abuse or neglect
• Ability to pass background and drug screen

This position meets the FLSA requirements for Non-Exempt