Field Water Service Technician II

Travis County Water District 17; Austin (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

Travis County Water District 17 is seeking a Field Water Service Technician II in Austin, TX to support the operation, maintenance, and repair of water distribution and wastewater systems. This full-time, on-site role includes field inspections, troubleshooting outages, leaks, and low pressure, and documenting work to District standards.

You will read meters, assist with installations, follow safety protocols, and communicate clearly with customers and staff.

Qualifications

• Strong Maintenance & Repair skills for water and wastewater systems.
• Troubleshooting skills to diagnose field issues and implement solutions.
• Field Service experience to manage service orders outdoors in varied conditions.
• Customer Service skills to interact professionally with customers.
• Knowledge of water distribution and wastewater systems; map reading ability.
• Valid Texas driver’s license with good driving record; basic computer skills.
• Ability to meet physical requirements (lifting, bending, working in confined spaces).

Responsibilities

• Perform field inspections and maintenance on valves, meters, service lines, and related equipment.
• Respond to service orders and customer calls in the field to resolve outages and leaks.
• Read meters, assist with installations and replacements, and document work per District standards.
• Coordinate with team members to complete tasks safely and efficiently.
• Maintain clear communication with customers and internal staff.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

Reading Maps

Basic Computer Skills

Driver’s License

Education

High school diploma or equivalent

Job description

Company Description

Travis County Water District 17 (WCID 17) is a retail non-profit public utility that provides reliable water and wastewater services to customers in the Lake Travis area along Ranch to Market Road 620 in west Travis County. The District serves a corridor from FM 2222 to FM 71, supporting residential and commercial customers in a growing region near Austin, TX. With more than 50 years of service, WCID 17 has a long-standing commitment to delivering quality utility services and maintaining critical infrastructure. The District’s authority was established by the state of Texas and approved by voters within its boundaries, reflecting strong community trust and local oversight.

Role Description

The Field Water Service Technician II is a full-time, on-site role based in Austin, TX, responsible for supporting the operation, maintenance, and repair of the District’s water distribution and wastewater collection systems. Day-to-day tasks include performing field inspections, troubleshooting service issues, conducting routine and corrective maintenance on valves, meters, service lines, and related equipment, and documenting all work performed according to District standards. The technician responds to service orders and customer calls in the field, including outages, leaks, and low-pressure concerns, and coordinates with team members to resolve issues safely and efficiently. This role also involves reading meters, assisting with installations and replacements, adhering to safety protocols and regulatory requirements, and communicating clearly and professionally with customers and internal staff.

Qualifications

• Candidates should possess strong Maintenance & Repair and Maintenance skills to support water and wastewater system upkeep and reliability.
• Candidates should possess Troubleshooting skills to diagnose system issues, identify root causes, and implement effective solutions in the field.
• Candidates should possess Field Service experience to manage service orders, work outdoors in varied conditions, and operate tools and equipment safely.
• Candidates should possess Customer Service skills to interact respectfully with customers, explain findings, and represent the District professionally.
• Relevant skills and qualifications include knowledge of water distribution and wastewater collection systems, familiarity with basic plumbing or utility construction, and the ability to read maps and system drawings.
• Additional beneficial qualifications include a high school diploma or equivalent, valid driver’s license with a good driving record, basic computer skills for work order and documentation systems, and experience in a municipal or utility environment.
• Current or attainable Texas water or wastewater operator certifications are preferred, as well as the ability to meet physical requirements such as lifting, bending, and working in confined spaces or adverse weather.