Field Warranty Specialist

Relha LLC; Myrtle Beach (SC); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid parental leave

Education assistance

Vacation

Job summary

Lennar is seeking a Field Customer Care Representative to support warranty services for homeowners. The role focuses on in-field assessments, homesite visits, and coordinating multiple trades to resolve issues efficiently.

You will communicate with homeowners, trade partners, and internal teams, document findings, and ensure compliance with Lennar policies and building codes. Travel to homesites is required.

Qualifications

• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Minimum High School or GED required; technical or construction training preferred.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex cases coordinating multiple trades, scheduling, and materials for timely resolution.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM system for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety standards.

Skills

Residential construction

Warranty service

Customer care

Time management

Communication

Education

High School Diploma or GED

Tools

CRM platforms

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Field Customer Care Representative to support warranty services for homeowners. The role focuses on in-field assessments, homesite visits, and coordinating multiple trades to resolve issues efficiently.

You will communicate with homeowners, trade partners, and internal teams, document findings, and ensure compliance with Lennar policies and building codes. Travel to homesites is required.