Field Warranty Manager -Phoenix, AZ

General Motors LLC; Arizona; Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

General Motors LLC is seeking a Field Warranty Manager for a field-based role with up to 75% travel across the Phoenix, AZ territory. The position requires residency in Phoenix or relocation within 60 days.

You will monitor warranty data, review Job Cards, and drive process improvements with dealer partners. Responsibilities include serving as an advisor to dealership leadership, leading warranty escalations up to $50,000, and delivering training on warranty processes.

Competenze

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 5+ years in Service, Warranty, or Operations.
• Knowledge of dealership service systems and processes.
• Experience with Global Warranty Management and related service platforms.

Mansioni

• Serve as trusted advisor to dealership leadership on warranty activities and improvements.
• Lead warranty issue escalation and resolution up to $50,000.
• Deliver training on warranty processes at dealerships and regional sessions.
• Support DMPS and dealer groups by presenting warranty topics at Service Club meetings.
• Coach dealerships on feedback from Warranty Parts Center and partner with Brand Quality Managers.

Conoscenze

Customer advisory

Dealership coaching

Warranty policy knowledge

Data analysis

Formazione

Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience

Strumenti

Global Warranty Management (GWM)

Service platforms

Descrizione del lavoro

Job Description Field Work Arrangement:

This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Phoenix, AZ territory or be willing to relocate to Phoenix, AZ or a surrounding area approved by leadership within 60 days of the start date.

The Role As a Field Warranty Manager, you’ll be responsible for providing warranty process support to our dealers.

You’ll work with dealer partners to monitor warranty data and perform direct contact to review Job Cards, observe dealer processes, and make recommendations on improvements. If you’re energized by using a combination of technical and people skills to make a measurable impact, this role has a lot to offer.

What You’ll Do

• Serve as a trusted advisor to dealership leadership while coaching and counseling field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.
• Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), and provide timely responses to questions submitted through the regional warranty mailbox and other media.
• Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.
• Deliver training on warranty processes and functional execution at dealerships and support regional warranty training sessions.
• Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.
• Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers to support issue identification, resolution, and follow-through.
• Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.
• Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.
• Act as a change agent by analyzing field findings, developing action plans, and presenting practical options and recommendations to senior leadership.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience.
• 5+ years of experience in Service, Warranty, or Operations.
• Knowledge and understanding of dealership service systems and processes.
• Experience using Global Warranty Management and related service platforms.
• Strong problem solving skills with an innovative mentality.
• Proficiency in data analysis, reporting, and visualization tools.
• Ability to travel up to 75%.
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• MBA or advanced degree preferred.
• Excellent written and verbal communication skills, with the ability to influence, inform, and build credibility across all levels.
• Proven ability to leverage data and analytics to identify insights, solve complex problems, and drive business performance.
• Strong strategic thinking and business planning skills, with the ability to align dealership objectives to broader organizational goals.
• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.
• Results-oriented mindset with a track record of driving performance, leading change, and delivering measurable outcomes.
• Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment.
• Strong problem-solving skills with the ability to identify root causes, develop solutions, and implement process improvements.
• Self-motivated and proactive, with the initiative to take ownership and drive continuous improvement.
• Customer-focused approach with strong conflict resolution and relationship management skills.
• Bi-lingual English & Spanish
• Advanced computer data and analytics skills

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we’re looking out for your well‑being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1‑800‑865‑7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure‑seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com). As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above.