Field UX Designer — Embedded for Mission-Critical Readiness

Air; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Air is a leader in Enterprise Readiness, delivering AI-native solutions to government agencies and industrial suppliers. As a Forward Deployed UX Designer, you will embed with customers in the field to understand their mission, jobs, and friction, translating insights into a product direction and prototypes.

You will travel up to 75% to diagnose needs and deliver end-to-end research outcomes. In this fast-paced, customer-facing role, you will own discovery from framing questions to delivering

Qualifications

• Bachelor's degree in HCI, psychology, design or related field, or equivalent practical experience.
• Experience in startup or entrepreneurial environment.
• Experience conducting applied UX research and synthesizing findings independently.
• Strong command of qualitative methods and mixed-methods work.
• Ability to work independently with minimal supervision and thrive in fast-paced environments.

Responsibilities

• Partner with engineers, data scientists to scope research and translate findings into product initiatives and prototypes.
• Conduct contextual inquiries, interviews, usability sessions, and prototype testing.
• Identify and prioritize gaps based on user feedback and business goals.
• Synthesize insights quickly and share findings to guide development.
• Collaborate with platform researchers, designers and product managers to align research with core offering.
• Spend 50–75% of time at customer sites to understand user needs and workflows.
• Plan and execute qualitative and mixed-methods research across the development lifecycle.
• Build lightweight, reusable research practices and templates.
• Iterate with engineering and design to unlock customer value.

Skills

UX research

Qualitative methods

Communication

Independent work

Storytelling with research

Education

Bachelor's degree in HCI/psychology/design or equivalent

Job description

Air is a leader in Enterprise Readiness, delivering AI-native solutions to government agencies and industrial suppliers. As a Forward Deployed UX Designer, you will embed with customers in the field to understand their mission, jobs, and friction, translating insights into a product direction and prototypes.

You will travel up to 75% to diagnose needs and deliver end-to-end research outcomes. In this fast-paced, customer-facing role, you will own discovery from framing questions to delivering