Field Turf Technician: Maintenance & Customer Support

Tarkett; Chattanooga, Northern (TN, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work option

Benefits beyond basics

Retirement savings plan

Learning & development program

EAP program + family

Generous holiday schedule

Job summary

Tarkett Sports is seeking Turf Service Technicians to join our Chattanooga, TN region team. You will travel to customer locations to address maintenance and repair needs on turf fields, diagnosing problems and coordinating with service teams.

You will troubleshoot and repair issues, document work, and educate customers on proper field maintenance. Strong communication and time-management skills are essential.

Qualifications

• Experience in field service or maintenance is a plus.
• Strong communication and problem-solving skills.
• Ability to travel to customer sites and work autonomously.

Responsibilities

• Travel to customer locations to address maintenance service and repair needs to turf fields.
• Diagnose field problems and relay information to the Customer Service and Field Service coordinators.
• Expedite customer problems and complaints to CSR and team within 24 hours to maximize satisfaction.
• Address repairs within 7 days of notification.
• Troubleshoot and repair various issues that may arise.
• Maintain constant contact with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager and Regional Sales Associate
• Attend Weekly WIP Calls
• Educate customers on proper field practices for maintenance and how to properly use their field equipment.
• Good communication and interpersonal skills are vital when working with customers and a team.
• Achieve agreed upon sales targets and outcomes
• Coordinate sales efforts with regional customers
• Fill out detailed reports and keep records on services that have been provided
• Transmit said reports to the CSR within 5 days
• Build and maintain relationships with customers
• Ability to effectively manage time
• Provide detailed log of work done when not linked to a repair or maintenance job.
• Present, promote and sell field maintenance and maintenance equipment to existing customers and prospective customers.
• Keeps company equipment operating and performs appropriate maintenance and repairs to equipment.
• Maintain a log of all equipment and equipment repair activity.
• Maintain supplies
• Effectively demonstrate the ability to use Outlook, Concur, and Field Service Lightning apps

Skills

Customer service

Troubleshooting

Communication

Time management

Job description

Tarkett Sports is seeking Turf Service Technicians to join our Chattanooga, TN region team. You will travel to customer locations to address maintenance and repair needs on turf fields, diagnosing problems and coordinating with service teams.

You will troubleshoot and repair issues, document work, and educate customers on proper field maintenance. Strong communication and time-management skills are essential.