Artificial Turf Technician

Tarkett; Michigan; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Retirement savings plan

Learning & development program

Generous holiday schedule

Job summary

Tarkett is hiring a Field Service Synthetic Turf Technician in Michigan. In this role, you will travel throughout Virginia, Maryland, and DC, ensuring the maintenance and repair of synthetic turf systems.

This position requires strong mechanical skills, problem-solving abilities, and a dedication to customer service. Benefits include a hybrid work option, a matching retirement plan, and a generous holiday schedule.

Qualifications

• Strong mechanical aptitude and hands-on troubleshooting experience.
• Excellent problem-solving skills with the ability to work independently.
• Proactive, customer-focused mindset with strong communication skills.

Responsibilities

• Perform maintenance, troubleshooting, and repairs on synthetic turf systems.
• Diagnose issues and deliver effective solutions for customers.
• Complete service documentation and reports promptly.

Skills

Mechanical aptitude

Problem-solving

Customer service

Attention to detail

Technical documentation interpretation

Field service software experience

Strong computer skills

Job description

Overview

Join FieldTurf as a Field Service Synthetic Turf Technician and help shape the future of sports and recreation surfaces across the Northwest. In this role you will travel to customer locations throughout Virginia, Maryland and DC, performing expert maintenance, repairs, and customer support on synthetic turf systems.

Responsibilities

• Perform inspections, maintenance, troubleshooting, and repairs on FieldTurf synthetic turf systems.
• Diagnose issues and deliver timely, effective solutions that exceed customer expectations.
• Complete accurate service documentation and reports promptly.
• Build strong relationships with customers through professional communication and outstanding service.
• Educate field owners and operators on proper maintenance techniques and equipment usage.
• Collaborate with FieldCare Coordinators, Customer Service teams, and regional sales representatives to provide seamless support.
• Identify maintenance and equipment opportunities for customers to support service growth.
• Maintain company tools, equipment, and service vehicles to FieldTurf standards.
• Use technology platforms including Outlook, Concur, and Field Service Lightning for scheduling, reporting, and communication.

Qualifications

• Strong mechanical aptitude and hands‑on troubleshooting experience.
• Excellent problem‑solving skills with the ability to work independently in the field.
• A proactive, customer‑focused mindset with strong communication skills.
• Attention to detail and commitment to quality workmanship.
• Ability to read and interpret technical manuals and service documentation.
• Experience with field service software or mobile service platforms is a plus.
• Willingness to travel regularly throughout the region, including overnight stays (summer months are busiest).
• Strong computer skills for email, reports, and collaboration.

Physical Requirements

This role involves active outdoor work in varying weather conditions and requires the ability to perform physical labor, including lifting equipment, field repairs, and extended time on job sites.

Benefits

• Hybrid work option*.
• Benefits beyond the basics, including a matching contribution retirement savings plan, learning & development program, and EAP program.
• Generous holiday schedule.
• Responsible manufacturing initiatives such as the EcoVadis Platinum Medal and Goal Zero waste diversion.
• ISO 9001, ISO 14001, and ISO 45001 certified manufacturing systems.
• Leadership in recycling and material regeneration.

EEO Statement

Tarkett Sports is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.