Field Training Manager, Field Training and Support

Amazon; Pennsylvania; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in grocery retail is seeking a Field Training Manager to empower teams through training and development. The role requires strong leadership skills, expertise in process improvement, and extensive travel. Candidates should have significant project management experience and the ability to foster a culture of engagement.

Qualifications

• 3+ years of program or project management experience.
• Knowledge of Excel at an advanced level and SQL.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Lead training and development across the Amazon Fresh network.
• Consult on learning strategies and improve Learning & Development programs.
• Engage multiple stakeholders and drive alignment towards goals.

Skills

Project management

Process improvement

Stakeholder management

Data analysis

Customer service orientation

Tools

Excel

SQL

Job description

Field Training Manager, Field Training and Support

We are looking for an experienced Field Training Manager who can bring Amazon’s customer obsession to life in a grocery retail environment. You will be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh network. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Field Training Managers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Field Training Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works in-stores 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%.

Key job responsibilities
• Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders.
• Be an active and productive partner/liaison to store teams.
• Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.
• Assess employees’ needs for training and further development.
• Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.
• Engage multiple stakeholders and drive alignment and action towards goals.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.
• Maintain expertise in role by staying current on tools, process, and procedures.

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Open to 75% - 100% travel during peaks

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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