Field Training Manager - Baskin-Robbins

Inspire Brands, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

A leading multi-brand restaurant company is seeking a Field Training Manager to enhance training systems and drive operational excellence across franchises. This role emphasizes the importance of strong leadership development, collaboration, and the implementation of effective training initiatives in a dynamic environment, requiring up to 75% travel. The ideal candidate will have a strong background in training within the restaurant or hospitality industry, with a passion for fostering a culture of continuous learning.

Qualifications

• Experience in the restaurant, hospitality, or retail industry.
• Proven ability to influence and develop leadership teams.
• Strong organizational and project management skills.

Responsibilities

• Plan and implement key brand training initiatives.
• Support franchise business reviews and improve training systems.
• Deliver leadership development training.

Skills

Facilitation

Presentation

Interpersonal Skills

Communication

Organizational Skills

Time Management

Project Management

Strategic Thinking

Problem-Solving

Education

Bachelor's degree in related field

3+ years experience in training or operations

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Job description

“An ideal candidate will live in Atlanta, GA”

The Field Training Manager is responsible for driving operational excellence by equipping franchisees and their above-restaurant leadership with the knowledge and tools necessary to implement and sustain training systems effectively. This role ensures that leadership teams are well-versed in brand standards, training programs, and best practices to enhance guest experience and drive business performance. The Field Training Manager serves as a key resource in fostering a culture of learning and continuous improvement across assigned networks while collaborating with the training development team, training technology and restaurant experience teams for content evolution and implementation. This role will also work closely with a dedicated team responsible for new restaurant openings and new franchise onboarding to ensure alignment in training initiatives.

RESPONSIBILITIES:

• Plan and implement key brand training initiatives to ensure consistency and operational effectiveness.
• Develop strategic partnerships and provide consultation with field leadership, leveraging data-driven insights to improve training impact.
• Support franchise business reviews by assessing training systems and effectiveness and identifying opportunities for improvement.
• Deliver leadership development training and equip franchise networks to tactically deliver leadership development training to their organization through both virtual and in-person training experiences.
• Support franchisees in driving operational excellence by providing guidance, resources, and training to ensure adherence to brand standards and best practices.
• Partner with franchisees to develop and implement engagement programs that foster a culture of learning, continuous improvement, and team member development.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelor's degree in related field or 3+ years of experience in training, operations, or leadership roles within the restaurant, hospitality, or retail industry.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong facilitation and presentation skills with the ability to engage and develop leadership teams.
• Proven ability to deliver and support training programs that drive performance at the leadership level.
• Excellent interpersonal and communication skills with the ability to influence and inspire others.
• Strong organizational, planning, time management and project management skills with attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS) preferred.
• Passion for developing leaders and fostering a culture of continuous learning.
• Change Management
• Demonstrates strategic thinking with strong problem-solving skills.
• Ability to work independently with minimal supervision and able to prioritize tasks accordingly.

• Build strategic partnerships and consult with franchisees to ensure alignment with training strategies and operational goals.
• Collaborate with cross functional partners across the organization to support training and operation initiatives and projects.
• Other duties as assigned; New restaurant training, testing, video/photo shoots, subject matter expert, other tasks that are related to training or development for INSPIRE BRANDS, INC
• Ensures effective use of G&A expenses within parameters set by department leaders.
• Complete all administrative functions and requirements of the position in a timely manner.

Travel Requirement

• Ability to travel up to 75% of the time to meet the needs of the business.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.