Field Training Manager, Amazon Fresh Stores

Amazon; Seattle (WA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading company in grocery retail is seeking a Field Training Manager to drive operational excellence through comprehensive training and development. The role emphasizes customer obsession, team culture, and requires extensive travel. Ideal candidates will have strong project management skills and experience in learning and development.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of experience in process improvement using data and metrics.

Responsibilities

• Lead training and development initiatives across the Amazon Fresh network.
• Partner with store teams to enhance learning strategies.
• Assess employee training needs and develop tailored programs.

Skills

Communication

Stakeholder Management

Process Improvement

Project Management

Training Needs Assessment

Education

Bachelor’s degree in business administration

Master’s degree in training

Job description

Field Training Manager, Amazon Fresh Stores

We are looking for an experienced Field Training Manager who can bring Amazon’s customer obsession to life in a grocery retail environment. You will be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh network. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Field Training Managers are process-driven, comfortable with ambiguity, detail-oriented, and able to think creatively. They demonstrate a strong work ethic, ownership, the ability to meet deadlines, a willingness to learn, and a commitment to the customer and employee experience.

This role requires extensive travel within your supported regions and the ability to respond quickly to unplanned issues affecting training operations. The position involves working in-stores 5 days a week, with an average of 25% overnight travel, which may increase to 75-100% during peak periods.

Key Responsibilities

1. Lead training and development initiatives across the Amazon Fresh network, maintaining strong stakeholder relationships.
2. Partner with store teams to enhance learning strategies and gather feedback for continuous improvement.
3. Assess employee training needs and develop tailored programs.
4. Influence and coach leaders and stakeholders, demonstrating effective consulting skills.
5. Engage multiple stakeholders to align efforts and achieve goals.
6. Deliver results independently in a dynamic environment.
7. Stay current on tools, processes, and procedures to maintain expertise.

Minimum Qualifications

• 3+ years of program or project management experience.
• 3+ years of experience in process improvement using data and metrics.
• Experience working cross-functionally with tech and non-tech teams.
• At least 3 years of professional experience in learning and development.
• Bachelor’s degree in business administration, human resources, or related field.
• Strong communication skills for diverse audiences.
• Ability to identify training needs and implement improvements.
• Experience collaborating with staff, trainees, subject matter experts, and leaders.
• At least 3 years of physical retail experience.
• Willingness to travel 75-100% based on business needs.

Preferred Qualifications

• 3+ years of experience in end-to-end delivery and reporting to senior leadership.
• Experience in stakeholder management at various organizational levels.
• Proficiency in process development, project management, and scheduling.
• Master’s degree in training, human resources, organizational development, or related fields.
• Experience in developing new applications, ideas, or systems, including creative contributions.
• Ability to develop innovative solutions and out-of-the-box thinking.

Amazon is an equal opportunity employer. We provide accommodations for applicants with disabilities during the hiring process. For more information, visit https://amazon.jobs/content/en/how-we-hire/accommodations.