Field Trainer Ops & Maintenance

Whistle Express Car Wash; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

Whistle Express Car Wash is seeking a Field Trainer – Operations & Maintenance to elevate field capability through coaching, development, and curriculum support. The role travels extensively (60–80%), providing on-site coaching and hands-on training to maintain safety, wash quality, and SOP adherence across markets.

You will partner with Instructional Design and field leadership to refine curriculum, validate content against real-world conditions, and support new site openings while addressing

Qualifications

• 3–5+ years of experience in car wash operations, maintenance, training, or field support roles.
• Hands-on knowledge of tunnel operations, equipment, safety, and wash quality standards.
• Experience coaching, mentoring, or supporting trainer and/or leader development.
• Ability to influence without direct authority.
• Willingness and ability to travel up to 75% as required.

Responsibilities

• Develop Market Trainers through coaching, mentoring, and skill reinforcement.
• Conduct coaching observations and joint training sessions to improve instructional delivery and technical accuracy.
• Provide structured feedback and development recommendations to Market Trainers and field leadership.
• Reinforce curriculum intent, training standards, and consistency across markets.
• Serve as a technical and operational resource without direct supervisory responsibility.
• Partner with Instructional Design and field leadership to refine and improve training curriculum.
• Validate training content against real-world field execution and equipment conditions.
• Provide hands-on training for operations and maintenance teams as needed.
• Support onboarding and retraining to address performance gaps or periods of transition.
• Provide targeted support during new site openings in partnership with Market Trainers.
• Reinforce safety practices, wash quality standards, and preventive maintenance behaviors.
• Support rollout of new equipment, technology, chemicals, and process updates.
• Participate in pilot programs and translate field feedback into curriculum improvements.

Skills

Coaching

Mentoring

Field support

Travel readiness

Tunnel operations

Safety

Wash quality

Influence without authority

Job description

The Field Trainer – Operations & Maintenance develops and elevates operational and maintenance capability across the field through coaching, development, and curriculum support. This role does not have direct reporting responsibility for Market Trainers; instead, it serves as a subject-matter and development resource focused on improving Market Trainer effectiveness, instructional quality, and technical consistency. The Field Trainer supports Market Trainers through coaching, observation, curriculum refinement, and hands-on field engagement. The role also supports frontline teams during new site openings and targeted performance interventions. This is a highly travel-based role.Key ResponsibilitiesSupport the development of Market Trainers through coaching, mentoring, and skill reinforcement.Conduct coaching observations and joint training sessions to improve instructional delivery and technical accuracy.Provide structured feedback and development recommendations to Market Trainers and field leadership.Reinforce curriculum intent, training standards, and consistency across markets.Serve as a technical and operational resource without direct supervisory responsibility.Partner with Instructional Design and field leadership to refine and improve training curriculum.Validate training content against real-world field execution and equipment conditions.Support the development of job aids, SOP-based training, certifications, and hands-on training materials.Provide feedback on curriculum gaps, clarity, and field usability.Deliver hands-on training for operations and maintenance teams as needed.Support onboarding and retraining to address performance gaps or periods of transition.Provide targeted support during new site openings in partnership with Market Trainers.Reinforce safety practices, wash quality standards, and preventive maintenance behaviors.Reinforce company SOPs, operational standards, and best practices.Support the rollout of new equipment, technology, chemicals, and process updates.Participate in pilot programs and translate field feedback into curriculum improvements.Travel RequirementsSignificant travel required (typically 60–80%).Travel includes multi-day market visits, trainer ride-alongs, and continuous people development.Flexible schedule required, including early mornings, evenings, weekends, and holidays, as business needs require.Qualifications3–5+ years of experience in car wash operations, maintenance, training, or field support roles.Strong hands-on knowledge of tunnel operations, equipment, safety, and wash quality standards.Demonstrated experience of coaching, mentoring, or supporting trainer and/or leader development.Ability to influence without direct authority.Willingness and ability to travel up to 75% as required.Success MeasuresImproved instructional quality and consistency among Market Trainers.Strong alignment between curriculum intent and field execution.Improved onboarding outcomes and operational consistency across markets.Positive feedback from Market Trainers, field leadership, Operations, and Maintenance.Base Pay Range$80,000.00 - $120,000.00If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.