Field Technology Support Technician

RoShay Services; Huntington (WV); On-site; USD 42,000 - 52,000; Full time

Job summary

RoShay Services is seeking an in-home technology support specialist to diagnose and resolve a range of consumer tech issues during on-site visits. You will work on projects from TV mounting to computer repairs and smart home device installation, ensuring reliable troubleshooting and a customer-focused service experience.

You will continuously develop technical skills and stay up to date through ongoing professional development, all while maintaining a professional, friendly approach during each

Qualifications

• Strong troubleshooting and technical problem solving abilities.
• Familiarity with common computer systems and peripherals.
• Ability to install, configure, and set up smart home devices.
• Knowledge of safe mounting practices for TVs.
• Excellent customer service and clear communication.
• Willingness to learn and grow through professional development.

Responsibilities

• Diagnose and troubleshoot computer and technology problems.
• Perform repairs and installations for client devices.
• Mount TVs safely and accurately.
• Install and configure smart home devices.
• Communicate clearly with customers and explain solutions.
• Maintain a professional, service-oriented approach in every visit.

Skills

Troubleshooting

Computer systems

Smart home setup

TV mounting safety

Customer service

Willingness to learn

Job description

Role Summary:

Provide professional in-home technology support to help consumers resolve tech issues. Work with a variety of services, including TV mounting, computer repair, and smart home device installation. Deliver reliable troubleshooting and customer-focused service while continuing to build technical skills through ongoing professional development.

Key Responsibilities

• Diagnose and troubleshoot computer and technology problems.
• Perform repairs and installations for client devices.
• Mount TVs safely and accurately.
• Install and configure smart home devices.
• Communicate clearly with customers and explain solutions.
• Maintain a professional, service-oriented approach in every visit.

Qualifications & Skills

• Strong troubleshooting and technical problem-solving skills.
• Competence with common computer systems and peripherals.
• Ability to install, configure, and set up smart home technology.
• Knowledge of safe mounting practices for TVs.
• Excellent customer service and clear communication.
• Willingness to learn and improve through professional development.