Field Technician VI

Charter Communications; New York, Jackson (NY, MS); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a leading company as a Field Technician VI, where you will leverage your technical skills to provide exceptional service to major clients. This role involves problem-solving, teamwork, and building relationships while working in a fast-paced environment. You will be responsible for complex cabling installations and troubleshooting network issues, ensuring high-quality service delivery.

Benefits

Paid training

Career advancement

Comprehensive benefits

Qualifications

• 3+ years IP networking experience.
• 1+ years Field Technician IV/V experience.
• Completion of Charter University Broadband Technician training.

Responsibilities

• Coordinate with multiple departments for service processes.
• Provide remote support for Enterprise Engineering.
• Build relationships with clients and ensure smooth installations.

Skills

Communication

Organization

Collaboration

Education

High school diploma or equivalent

Tools

Troubleshooting

Engineering

SONET/Ethernet transport

Job description

Do you have a strong business acumen? Are you highly organized, self-driven, and able to make quick decisions? If so, you might be a great fit for our Field Technician VI role within Spectrum's Field Operations.

Our mission is to deliver top-quality service along with superior entertainment and communication products that exceed customer expectations. As a Field Technician VI, you will work with some of Spectrum's largest clients, including government entities, educational institutions, large corporations, and other carriers. Your interpersonal skills will help you build relationships and ensure smooth installation and service processes. You will also coordinate with multiple departments and provide remote support for Enterprise Engineering at data centers and customer premises.

WHAT OUR FIELD TECHS ENJOY MOST

• Problem solving and overcoming obstacles
• Team-oriented culture
• Building internal and external relationships

This role is primarily indoors in a fast-paced environment within multi-tenant buildings at various locations. It includes mandatory on-call rotations.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Experience:
• Experience in complex structured cabling, including interior/exterior Cat5/Cat6 installation
• Experience programming and installing routers, gateways, Ethernet switches, and wireless access points in commercial settings
• IP networking experience - 3+ years
• Field Technician IV/V experience - 1+ years
• Installation and repair of WAN/LAN and wireless equipment
• Completion of Charter University Broadband Technician training or equivalent
• Technical Skills: Troubleshooting, engineering, SONET/Ethernet transport
• Knowledge:
• TCP/IP stack and abstraction layers
• Network design, architecture, and topologies
• Basic network support tools
• Network devices and appliances
• Skills: Communication, organization, collaboration
• Abilities:
• Effective communication in English, both written and verbal
• Use of hand tools (electric drills, hammers, wrenches, screwdrivers)
• Walking over various terrains, carrying tools and equipment
• Safe use of weight-bearing equipment
• Operation of testing and signal equipment
• Work at heights (poles, roofs)
• Handling small components and wiring
• Use of communication devices and software
• Proficiency with computers and applications
• Valid driver's license with satisfactory record

Preferred Qualifications

• Project Management experience

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: 160+ hours of training, hands-on experience, and mentoring
• Growth Opportunities: Paid training and career advancement
• Competitive Pay: Starting salary competitive in the market
• Total Rewards: Comprehensive benefits and support

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Code: TCB113 | Job ID: 53986 | Year: 2025

Employees build careers here with comprehensive pay and benefits supporting their well-being at every life stage.

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Get to Know Us

Charter Communications, known as Spectrum, offers Internet, TV, Mobile, Voice, and other services across the U.S. Join our community of 95,000 employees serving over 31 million customers in 41 states. Watch our video to learn more.

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