Field Technician & Training Lead (TS/SCI)

ConductorAI Corporation; United States; Remote; USD 175,000 - 250,000; Full time

Job summary

ConductorAI Corporation is seeking a Field Service Representative (FSR) contractor to partner with Customer and Engineering teams to deploy the Conduit platform addressing complex challenges. You will train analysts, mentor users, troubleshoot issues, and create innovative use cases across global customers.

You will work directly with analysts and operators to train and mentor users, diagnose problems, and deliver meaningful results.

Qualifications

• Active TS/SCI clearance required at time of hire.
• US citizenship required by federal law for government contracts.
• Experience configuring software platforms in support of operational processes.
• Technical background with working knowledge of software configuration, classified networks, and server administration.
• Familiarity with large language models and prompting techniques.
• Strong written and verbal communication skills applicable across audiences.
• Willingness to work on-site with customer users 4-5 days per week.
• Ability to work independently and as part of a team.
• Experience working in or supporting classified environments.
• Familiarity with help desk or technical support workflows.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support users and teams by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.

Skills

TS/SCI clearance

CI polygraph

US citizenship

Software configuration

Classified networks

Server administration

Large language models

Prompting techniques

Communication

Independent work

Team collaboration

Help desk workflows

Job description

ConductorAI Corporation is seeking a Field Service Representative (FSR) contractor to partner with Customer and Engineering teams to deploy the Conduit platform addressing complex challenges. You will train analysts, mentor users, troubleshoot issues, and create innovative use cases across global customers.

You will work directly with analysts and operators to train and mentor users, diagnose problems, and deliver meaningful results.