Field Technician Support Analyst — Entry Level IT

Level 10, LLC; Hoffman Estates (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

An innovative tech service company is looking for a Field Technician Support to manage technical assistance for field operations. Key duties include troubleshooting, logistics coordination, and overseeing equipment inventory. Ideal candidates will possess skills in technical support and customer service, with opportunities for training and development in a full-time position based in Hoffman Estates, IL.

Qualifications

• Technical support experience, including troubleshooting and equipment diagnosis.
• Logistics management capabilities for coordinating field operations.
• Inventory management skills to oversee equipment and tools.

Responsibilities

• Provide technical support to field technicians and troubleshoot issues.
• Manage logistics and coordinate appointments for service delivery.
• Oversee inventory levels and ensure technicians are well-equipped.
• Deliver ongoing training to enhance technicians' skills.
• Monitor service quality and implement corrective actions for improvements.
• Liaise between customers and technicians to ensure satisfaction.
• Track performance metrics and optimize workflows.

Job description

An innovative tech service company is looking for a Field Technician Support to manage technical assistance for field operations. Key duties include troubleshooting, logistics coordination, and overseeing equipment inventory. Ideal candidates will possess skills in technical support and customer service, with opportunities for training and development in a full-time position based in Hoffman Estates, IL.