Field Technician / PC Technician

BCForward; Irving (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

BCForward seeks a Field Technician / PC Technician in Irving, TX. In this role, you’ll deliver hardware support for clients, work in a fast-paced environment, and ensure customer satisfaction. Ideal candidates will have a strong mechanical aptitude and prior experience in technical support. This contract position offers flexible work and a competitive pay range.

Benefits

Cell phone reimbursement

Laptop/Tablet provided

Qualifications

• Ability to lift and move 50 pounds.
• Onsite customer-facing experience required.
• Demonstrated mechanical hardware repair experience.

Responsibilities

• Provide hardware support for client PC products, including laptops and printers.
• Conduct on-site service events for technical issues.
• Engage with customers to ensure satisfaction and address their technology needs.

Skills

Mechanical aptitude

Technical troubleshooting

Customer service

Attention to detail

Education

High School diploma or equivalent

Additional hardware technology training

Job description

BCforward is currently seeking a highly motivated Field Technician / PC Technician in Irving, TX.

Location : Irving, TX

Anticipated Start Date : 06 / 02 / 2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration : 24 Months (contract position)

Job Type : (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range : $26.00 / hr to $28.69 / hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description :

• This customer facing, non-exempt client PC / Printer field break / fix position provides a wide range of hardware support and related services specifically to client’s PC Products customers.
• Products include Laptop, Desktop, RPOS, and Workstation products.
• Printer knowledge is a huge plus.
• A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
• Candidates must be self-contained, resourceful and determined for success.
• This is a team based group of self-starting, technical / mechanical delivery professional.
• This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management / teams.
• These teams are responsible for completely satisfied customers and helping to grow client’s business in a profitable manner and within budget.
• It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.
• Typical types of reactive, on customer site, service events include, but are not limited to : Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc / print issues.

Demonstrated core competencies of success in this position are :

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining HP’s contractual commitments.
• Ability to logically and systemically technically / mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal / written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.
• Independent thinking while adhering to standard technological / mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks / events / commitments quickly based on contract, customer and business situations.
• Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements :

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical / mechanical hardware repair experience.
• Demonstrated technical / mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress : Business Professional : Black slacks and blue collared shirt.
• Cell phone reimbursement and laptop / tablet will be provided.
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements.
• You may be called anytime during your employment to participate in a background check.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.