Field Technician II (IT Support)

Think Tech Advisors; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Volunteer time off (16 hours/year)

Profit sharing

Job summary

ThinkTech in Raleigh, NC is seeking a Field Technician II to resolve onsite client issues, support diverse environments, and own problems through resolution.

You will travel to client locations, troubleshoot devices, and collaborate with teammates to deliver effective support while building strong client relationships and professional communication.

Qualifications

• 3+ years of IT support experience, preferably in an MSP environment.
• Experience supporting Microsoft 365, Active Directory, Windows, and Mac environments.
• Understanding of networking fundamentals including switches, wireless networking, VLANs, and firewalls.
• Ability to independently troubleshoot and manage onsite technical issues.
• Strong customer service, communication, and relationship-building skills.
• Valid driver's license and reliable transportation, with ability to travel regularly to client sites throughout the region

Responsibilities

• Travel to client locations to resolve technical issues that require onsite support.
• Troubleshoot PCs, laptops, printers, peripherals, and common business applications.
• Independently troubleshoot and resolve network, internet, and wireless connectivity issues.
• Diagnose and replace switches, firewalls, wireless access points, and other infrastructure equipment.
• Serve as the primary onsite resource during client-impacting outages and escalated technical issues.
• Coordinate with vendors, internet service providers, and client stakeholders to drive issues to resolution.
• Build trusted client relationships through clear communication, professionalism, and a solutions-oriented approach
• Document work performed and collaborate with teammates to deliver effective client support

Skills

Customer service

Communication

Relationship building

Troubleshooting

Tools

ConnectWise

PSA / ticketing

Active Directory

Windows

Job description

ThinkTech is a Managed IT Services Provider (MSP) that helps businesses operate more securely, efficiently, and confidently through technology. Our team works directly with clients across a variety of industries, providing both strategic technology guidance and hands-on technical support.

We're looking for a Field Technician II who enjoys solving technical problems, working directly with clients, and taking ownership of issues through resolution. This role is ideal for someone with a strong IT support foundation who wants to work across a variety of environments and technologies while serving as a trusted technical resource for clients.

What You'll Do

• Travel to client locations to resolve technical issues that require onsite support
• Troubleshoot PCs, laptops, printers, peripherals, and common business applications
• Independently troubleshoot and resolve network, internet, and wireless connectivity issues.
• Diagnose and replace switches, firewalls, wireless access points, and other infrastructure equipment.
• Serve as the primary onsite resource during client-impacting outages and escalated technical issues.
• Coordinate with vendors, internet service providers, and client stakeholders to drive issues to resolution.
• Build trusted client relationships through clear communication, professionalism, and a solutions-oriented approach
• Document work performed and collaborate with teammates to deliver effective client support

Who Thrives Here

You'll likely succeed if you:

• Take ownership of problems and enjoy seeing them through to resolution.
• Build trust quickly and communicate well with both technical and non-technical people.
• Stay resourceful when the solution isn't immediately obvious.
• Enjoy working in different client environments rather than supporting the same users every day.
• Like balancing technical troubleshooting with relationship-building and customer service.
• Take pride in being someone others can rely on when issues need to be resolved.

What We're Looking For

• 3+ years of IT support experience, preferably in an MSP environment
• Experience supporting Microsoft 365, Active Directory, Windows, and Mac environments.
• Understanding of networking fundamentals including switches, wireless networking, VLANs, and firewalls.
• Ability to independently troubleshoot and manage onsite technical issues.
• Strong customer service, communication, and relationship-building skills.
• Valid driver's license and reliable transportation, with ability to travel regularly to client sites throughout the region

Bonus Points For:

• Previous MSP experience
• ConnectWise or comparable PSA/ticketing platform experience
• Microsoft or networking certifications
• Experience supporting small and mid-sized business environments
• Frequent onsite client visits (typically 3+ days per week) across a variety of business environments
• Participation in an on-call rotation (approximately one week every three months)
• Ability to lift up to 30 pounds and work in confined spaces when needed
• Occasional ladder use

Compensation

• Eligible for profit sharing
• Overtime eligibility as applicable

Why ThinkTech?

At ThinkTech, you'll work with a variety of clients, technologies, and business environments while building meaningful relationships with the people you support. If you enjoy solving problems, working directly with customers, and expanding your technical skills, you'll find opportunities to grow here.

Plus, you'll receive 16 hours of paid volunteer time each year to support causes that matter to you.

Equal Opportunity Employer

ThinkTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, natural hair or hairstyles, ethnicity, creed, color, sex, pregnancy, marital or familial status, sexual orientation, gender identity or expression, national origin or ancestry, veteran status, religion, age, disability, genetic information, or any other protected status.

Reasonable accommodations are available for applicants with disabilities or sincerely held religious beliefs.