Field Technician II

Blue Alliance; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

9 paid holidays

401K Retirement with matching

Medical, vision, and dental insurance

Life insurance and disability

Unlimited PTO

Job summary

Blue Alliance is seeking a Field Services Technician II to perform hands-on onsite hardware installations, workstation deployments, and network equipment rack-and-stack at client sites in Phoenix, AZ. The role requires diligent documentation, adherence to deployment plans, and the ability to work with cross-functional teams.

This field-based position involves regular travel and requires strong organizational skills, a professional demeanor, and reliable transportation to support multiple client

Qualifications

• 1+ years of experience in IT field services or desktop support.
• Experience with hardware deployment and onsite troubleshooting.
• Basic networking knowledge (cabling, switches, access points).
• Valid driver’s license and reliable transportation.
• Strong organizational skills and professional demeanor.

Responsibilities

• Perform onsite hardware installations and workstation deployments.
• Rack-and-stack network equipment and cabling.
• Execute equipment refreshes and technology rollouts.
• Provide break/fix support for hardware and connectivity issues.
• Document all onsite work with as-built records, serial numbers, and configuration details.

Skills

IT field services

Desktop support

Hardware deployment

Workstation configuration

Basic networking

Cable management

Documentation

Education

CompTIA A+/Network+ certification

High school diploma or equivalent

Tools

PSA platforms

Job description

About The Role

The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.

Description

Field Services Technician II

Location: Phoenix, AZ

About The Role

The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.

Operational Mission

Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises.

Company Mission & Vision

Mission

Build secure, layered technology solutions that work reliably, supported by a team that takes ownership.

Vision

Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence.

Key Responsibilities

Field Execution

• Perform onsite technical work including:
• Hardware installations
• Workstation deployments
• Network equipment rack-and-stack
• Cabling and peripheral setup
• Execute equipment refreshes and technology rollouts following project plans and deployment checklists
• Provide break/fix support for hardware and connectivity issues requiring physical presence
• Document all onsite work, including:
• As-built records
• Serial numbers
• Configuration details
  

Operational Discipline

• Maintain accurate time entries for all field engagements
• Follow project plans and deployment checklists without deviation
• Arrive fully prepared with required equipment, documentation, and access credentials
  
  

Culture & Values

• Uphold company core values in every client interaction and onsite engagement
  
  

Performance Metrics (Example Scorecard)

• Field engagement completion rate = 95%
• Documentation quality = 95% compliant
• Client satisfaction = 95% positive
• Time entry accuracy = 95%
  
  

Work Environment & Travel

• Field-based role requiring regular travel to client sites
• Standard business hours with flexibility based on project and client needs
• Travel requirement: Approximately 50–80% annually
  
  

Qualifications

Required

• 1+ years of experience in:
• IT field services
• Desktop support
• Hands-on technical roles involving hardware deployment and onsite troubleshooting
• Working knowledge of:
• Hardware installation
• Workstation configuration
• Basic networking (cabling, switches, access points)
• Peripheral setup
• Strong organizational skills with the ability to manage multiple site visits
• Professional demeanor and ability to represent the company at client locations
• Valid driver’s license and reliable transportation
  

Preferred

• Experience in a managed services (MSP) environment
• CompTIA A+, Network+, or equivalent certifications
• Experience with:
• Rack-and-stack installations
• Structured cabling
• Network infrastructure deployment
• Familiarity with PSA and documentation platforms
  

Compliance & Certifications

• Willingness to obtain and maintain required certifications based on client environments
• Familiarity with compliance frameworks such as:
• CJIS Security Awareness Certification
• CMMC (Cybersecurity Maturity Model Certification)
  

Values in Action

• Lead with Ownership: Own each site visit from preparation through documentation
• Aligned Partnership: Collaborate effectively with teammates and cross-functional partners
• You Win, We Win: Contribute to team performance
• Elevated Standards: Maintain high documentation quality and technical rigor
• Relentless Curiosity: Continuously build technical knowledge and reduce dependency on escalation
  
  

This role is ideal for a hands-on technician who thrives in field environments, values preparation and execution, and is committed to delivering high-quality onsite support.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits

• 9 paid holidays; 6 mandated holidays, 3 floating holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• Unlimited weeks PTO
• Eligible for PTO, 401k, benefits, you are a full-time employee
  
  

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities
  
  

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

advised we, LayerCake, participate in E-Verify.