Field Technician II

LayerCake Technologies

Phoenix (AZ)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

9 paid holidays

401K with matching

Excellent medical, vision, and dental

Life insurance and disability

Unlimited weeks PTO

Full-time employee status

Job summary

LayerCake Technologies in Phoenix, AZ is seeking a Field Services Technician II to perform onsite hardware installations, workstation deployments, and network equipment setup at client sites. You will be the primary in-person company representative, ensuring equipment refreshes and break/fix support that cannot be resolved remotely.

This field-based role requires regular travel (approximately 50–80% annually) and meticulous documentation of as-built records, serial numbers, and configurations.

Qualifications

1+ years IT field services and desktop support experience.
Hands-on hardware deployment, workstation config and basic networking.
Valid driver’s license and reliable transportation.

Responsibilities

Perform onsite hardware installations and workstation deployments.
Rack-and-stack network equipment and cable setup.
Provide break/fix support for hardware and connectivity.
Document all onsite work including as-built records, serial numbers and configurations.

Skills

IT field services

Desktop support

Onsite troubleshooting

Education

CompTIA A+

CompTIA Network+

Tools

Rack-and-stack installations

Structured cabling

Network infrastructure deployment

Job description

Description

Field Services Technician II

Location: Phoenix, AZ

About the Role

The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.

Operational Mission:
Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises.

Company Mission & Vision

Mission:
Build secure, layered technology solutions that work reliably, supported by a team that takes ownership.

Vision:
Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence.

Key Responsibilities

Field Execution

Perform onsite technical work including:
- Hardware installations
- Workstation deployments
- Network equipment rack-and-stack
- Cabling and peripheral setup
Execute equipment refreshes and technology rollouts following project plans and deployment checklists
Provide break/fix support for hardware and connectivity issues requiring physical presence
Document all onsite work, including:
- As-built records
- Serial numbers
- Configuration details

Operational Discipline

Maintain accurate time entries for all field engagements
Follow project plans and deployment checklists without deviation
Arrive fully prepared with required equipment, documentation, and access credentials

Culture & Values

Uphold company core values in every client interaction and onsite engagement

Performance Metrics (Example Scorecard)

Field engagement completion rate = 95%
Documentation quality = 95% compliant
Client satisfaction = 95% positive
Time entry accuracy = 95%

Work Environment & Travel

Field-based role requiring regular travel to client sites
Standard business hours with flexibility based on project and client needs
Travel requirement: Approximately 50-80% annually

Qualifications

Required

1+ years of experience in:
- IT field services
- Desktop support
- Hands-on technical roles involving hardware deployment and onsite troubleshooting
Working knowledge of:
- Hardware installation
- Workstation configuration
- Basic networking (cabling, switches, access points)
- Peripheral setup
Strong organizational skills with the ability to manage multiple site visits
Professional demeanor and ability to represent the company at client locations
Valid driver's license and reliable transportation

Preferred

Experience in a managed services (MSP) environment
CompTIA A+, Network+, or equivalent certifications
Experience with:
- Rack-and-stack installations
- Structured cabling
- Network infrastructure deployment
Familiarity with PSA and documentation platforms

Compliance & Certifications

Willingness to obtain and maintain required certifications based on client environments
Familiarity with compliance frameworks such as:
- CJIS Security Awareness Certification
- CMMC (Cybersecurity Maturity Model Certification)

Values in Action

Lead with Ownership: Own each site visit from preparation through documentation
Aligned Partnership: Collaborate effectively with teammates and cross-functional partners
You Win, We Win: Contribute to team performance
Elevated Standards: Maintain high documentation quality and technical rigor
Relentless Curiosity: Continuously build technical knowledge and reduce dependency on escalation

This role is ideal for a hands-on technician who thrives in field environments, values preparation and execution, and is committed to delivering high-quality onsite support.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits: