Field Technician II

Eaglestone Inc; Illinois; On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance ≈

Short Term Disability

Life Insurance

Profit Sharing & Quarterly bonus

Job summary

Eaglestone Inc. is hiring a Field Technician Level II to perform on-site installation, servicing, and repair of conveyor systems at customer locations. You will mentor Level I technicians and handle varying tasks with limited supervision.

Requirements include 2+ years as a field technician, strong troubleshooting skills, and the ability to travel extensively. The role is full-time, hourly, with overtime potential and comprehensive benefits.

Qualifications

• 2+ years of experience as a Field Technician or similar role.
• Strong technical knowledge and proficiency in troubleshooting mechanical, electronic, or other specialized equipment systems.
• Proven capability to work independently with limited supervision.
• Knowledgeable on conveyor, conveyance systems, and related material-handling equipment.
• Strong Team Management and leadership skills to effectively guide, supervise, and motivate Level I Team Members.
• Effective communication skills to interact with customers, Team Members and Leadership.
• Detail oriented with good organizational and time management abilities.
• Flexibility to work outside regular business hours and travel extensively both in-state and out-of-state as required.

Responsibilities

• Identify and resolve technical issues of moderate scope and complexity related to Eaglestone products and systems at customer sites.
• Conduct mechanical, electronic, or other specialized troubleshooting to diagnose problems and develop effective technical solutions.
• Guide, train, and supervise a team of Level I technicians, ensuring Eaglestone standards are being met including installation quality, safety requirements, travel requirements, and paperwork requirements.
• Handle on-site field tasks independently, including the installation, field servicing, and repair of equipment.
• Assist in assembling and building conveyor systems and other Eaglestone equipment in the shop when not deployed on-site.
• Manage physical tasks on-site, including lifting, handling, maintaining, and operation of heavy machinery and equipment.
• Maintain accurate records of all field activities, including service reports, parts inventory, and proper compliance documentation.
• Provide exceptional customer service by promptly addressing customer inquiries and technical concerns.
• Adhere to all Safety policies and procedures continuing to promote the Company's culture of providing a safe work environment.

Skills

Field technician experience

Troubleshooting

Team leadership

Customer communication

Time management

Lift 25-50 lbs

Independent work

Education

High School Diploma/GED

Tools

Conveyor systems

Job description

Job Description

Title: Field Technician Level II

Status: Full Time Position - Hourly non-exempt

Company Profile: Eaglestone is a premier provider of custom conveyors and equipment to food-related and other industries. Founded in 1990, Eaglestone continues to grow and is a recognized leader in designing and manufacturing the highest quality equipment in the industry.

Job Description: We are seeking an experienced Field Technician II to join our team. This is the second of three levels of field service technician work. As a Field Technician Level II, you will receive limited supervision and will be responsible for independently handling varied work assignments of moderate scope and complexity. You will work independently or as a member of a team installing, servicing, or repairing equipment at a customer location. In addition, you will be responsible for guiding, training, and supervising Level I technicians. This position requires extensive local and long-distance

Responsibilities:

• Identify and resolve technical issues of moderate scope and complexity related to Eaglestone products and systems at customer sites.
• Conduct mechanical, electronic, or other specialized troubleshooting to diagnose problems and develop effective technical solutions.
• Guide, train, and supervise a team of Level I technicians, ensuring Eaglestone standards are being met including, but not limited to, installation quality, safety requirements, travel requirements, and paperwork requirements.
• Handle on-site field tasks independently, including the installation, field servicing, and repair of equipment.
• Assist in assembling and building conveyor systems and other Eaglestone equipment in the shop when not deployed on-site.
• Manage physical tasks on-site, including the lifting, handling, maintaining, and operation of heavy machinery and equipment.
• Maintain accurate records of all field activities, including service reports, parts inventory, and proper compliance documentation.
• Provide exceptional customer service by promptly addressing customer inquiries and technical concerns.
• Adhere to all Safety policies and procedures continuing to promote the Company's culture of providing a safe work environment
• Maintain a positive and proactive attitude towards all colleagues, members of Management, and customers.
• Ability to work on other duties as assigned by supervisor or manager.

Skills/Requirements:

• 2+ years of experience as a Field Technician or similar role, preferably in a technical or engineering field.
• Strong technical knowledge and proficiency in troubleshooting mechanical, electronic, or other specialized equipment systems.
• Proven capability to work independently with limited supervision and make sound decisions in a fast-paced on-site environment.
• Knowledgeable on conveyor, conveyance systems, and related material-handling equipment.
• Strong Team Management and leadership skills to effectively guide, supervise, and motivate Level I Team Members.
• Effective communication skills to interact with customers, Team Members and Leadership.
• Detail oriented with good organizational and time management abilities.
• Flexibility to work outside regular business hours and travel extensively both in-state and out-of-state as required
• High School Diploma/GED or 2 years of relevant work experience.
• Reliable transportation to and from work and customer sites.
• Ability to lift 25-50 lbs.

Compensation: $30.00 - $34.00

• Ability for some overtime throughout the year depending on business needs.
• Paid weekly in arrears each Friday.

Benefits:

• Eaglestone pays approximately 70% of Team Member’s medical, dental, and vision insurance - eligible on the first day of the month following 2 full months of employment.
• Short Term Disability
• Life Insurance
• Eaglestone matches 40% of Team Member’s contribution up to 5% of Team Member’s pay - eligible after 60 days of employment.
• Nine (9) paid holidays.
• Tuition reimbursement.
• Generous PTO and Paid Holidays
• Extensive Company bonus pay out potential including Company Profit Sharing and Quarterly bonus incentives
• Sunday double pay

Work Location and Schedule:

• Position requires you to be in the fie