Field Technician I

Ubiquity-; Omaha (NE); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental Plan

Vision Plan

PTO

401(K) with company match

Collegial environment of talented_prof

Job summary

Ubiquity is hiring a Field Technician I in Omaha, NE to install, turn up and maintain residential and small business connectivity services, including internet, VoIP, and IPTV. You will work under the Technician Manager and collaborate with team members to complete 4+ installs or trouble tickets daily.

You will diagnose technical issues, perform fiber fusion splicing, record light levels and OTDR readings, and ensure safety and quality at each site while delivering excellent customer service.

Qualifications

• HS Diploma or GED required; related experience acceptable in lieu of education.
• Minimum 1 year in a technical support or related field.
• Ability to operate a company vehicle with a valid driver’s license.
• Familiarity with routing, switching, and fiber optic transmission/equipment basics.
• Proficient with basic troubleshooting tools and field installation procedures.

Responsibilities

• Assist with network maintenance and equipment turn up, including generator setup.
• Complete 4+ installations or trouble tickets per day.
• Communicate effectively with customers and maintain safety standards.
• Provision, install, and troubleshoot internet, VoIP, and IPTV services.
• Perform fusion splicing of fiber drop cables and manage splice closures.
• Record readings (light levels, OTDR, internet speed) and maintain quality metrics.
• Travel to customer sites as needed and perform other duties as assigned.

Skills

Communication

Problem solving

Customer service

Driver's license

Routing & switching basics

Fiber optics basics

Education

HS Diploma or GED

Tools

OTDR

PON power meter

VFLs

Fusion splicer

Job description

As a Field Technician I, you will play a crucial role in ensuring seamless communication services for our customers by performing installations, fusion splicing, network maintenance, and supporting the repair process. In the role of the Field Technician I, you will diagnose and address technical issues within the network or at a customer’s home with occasional assistants, all while delivering outstanding customer service. This role provides an exciting chance to cultivate your abilities in a swiftly changing industry and to make a valuable contribution to our mission of enhancing communication infrastructure for communities in underserved urban and suburban areas. This position will be reporting to the Technician Manager.

Location:

• The role will be based out ofOmaha, NE

Employment Classification:

• Non-Exempt: Regular, Full-time

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Assist with network maintenance and equipment turn up as needed including putting generators at the huts.
• Able to complete 4 or more installations or trouble tickets per day
  • Communicate effectively with customers
  • Maintain proper work cleanliness, attic safety, drilling safety, & proper wall drops
  • Provision, install and trouble shoot internet, VoIP, IPTV services
  • NID Placement, Non-buried Drop Placement, Cross Connect Work
  • Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management
  • Record customer, light levels, OTDR readings, internet speed readings
  • Maintain <10% Error Rate within 7 days
  • Maintain >4.0 Star Rating
• Performs other duties as assigned.

Education and / or Experience:

• HS Diploma or GED. If not applicable, must meet required number of years of experience
• Minimum of 1-year experience in a technical support role or related field

Required Skills / Abilities:

• A valid driver’s license to operate a company vehicle
• Familiarize with routing, switching, and fiber optic transmission/equipment basics
• Perform basic troubleshooting with tools such as OTDR, PON power meter, and VFLs
• Understand outdoor engineering prints of network layout
• Learn the basics of fusion splicing, including preparing fibers for splicing and managing splice closures
• Strong communication skills, problem-solving abilities, and customer service orientation

Physical Requirements:

Definitions:

Continuously: 6-8 hours in an 8-hour day or 60 times per hour

Frequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour

Occasionally: up to 3 hours in an 8-hour day or 1-12 times per hour

Never: No physical requirement

In a typical work day, the employee will be required to:

• Sit: Occasionally
• Keyboarding: Occasionally
• Fine manipulation: Frequently
• Lift: Will require capability to lift up to 40 pounds.
• Carry: Will require capability to carry up to 20 pounds.
• Travel: Ability to travel approximately 10% of the time.
• Work Environment: Work is conducted outdoors on job sites, including residential areas and commercial buildings. Technicians may be exposed to various outdoor weather conditions including rain, heat, or cold.Occasional indoor work may be required.

What’s in it for you:

We truly value our employees and put their well-being first! Here we provide the following:

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match
• Collegial environment of talented professionals
• Growing and well-funded company

About Us:

Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.

Ubiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ubiquity does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.