Field Technician - East Bay

KairosIT; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kairos IT is seeking a Field Technician to serve the East Bay area, delivering hands-on hardware and network support for our clients. You will own the device lifecycle from onboarding to decommissioning and assist with on-site visits, problem solving, and knowledge base contributions.

Ideal candidates have 1–3 years in field tech roles within MSPs, experience with endpoint imaging, ITSM ticketing, and ITIL concepts, plus a valid license and ability to lift 50 lbs. CompTIA A+ is preferred.

Qualifications

• 1–3 years in a field technician or related role in an MSP environment.
• Hands-on endpoint provisioning and ITSM ticketing experience.
• Proficiency in endpoint imaging and deployment tools (Autopilot/Intune/Jamf/WDS).
• Valid driver's license and ability to lift 50 lbs; ITIL familiarity.

Responsibilities

• Oversee device lifecycle management from onboarding to decommissioning, including shipping logistics.
• Perform on-site hardware and network troubleshooting as needed.
• Resolve support tickets efficiently and ensure client satisfaction.
• Contribute to internal knowledge base with solutions and best practices.
• Collaborate with non-technical stakeholders and manage expectations.

Skills

Endpoint provisioning

ITIL knowledge

Customer-focused

Problem solving

Education

CompTIA A+ or equivalent

Tools

Autopilot

Intune

Jamf

WDS

MDM

ITSM ticketing

Job description

Field Technician - East Bay

Embark on an exciting journey with Kairos IT as a Field Technician, where you'll be the cornerstone of our client technology solutions. This dynamic role places you at the heart of our operations, managing the entire device lifecycle and ensuring unparalleled service and support for our clients. If you're passionate about technology and enjoy making a tangible impact, this is your chance to shine.

Role Overview

As a Field Technician with Kairos IT, you will be the face of our technical operations in the East Bay area. This role is perfect for someone who thrives on solving complex problems and enjoys working independently in a variety of environments. You will be responsible for ensuring that our clients' technology infrastructures run smoothly, which is vital for their day-to-day operations.

Day-to-Day Responsibilities

• Device Lifecycle Management: Oversee the entire process from device onboarding to decommissioning. This includes managing client shipping logistics with precision to ensure that all equipment arrives safely and on time.
• On-Site Support: Conduct on-site visits to provide hands-on hardware and network troubleshooting when remote solutions aren't viable. You'll be the go-to expert for resolving technical issues that require a personal touch.
• Support Ticket Resolution: Efficiently resolve support tickets, ensuring a seamless experience for our clients. This involves diagnosing problems, implementing solutions, and following up to ensure client satisfaction.
• Knowledge Base Contribution: Contribute to our internal knowledge base by documenting solutions and best practices. This drives continual improvement and innovation within the team.
• Client Interaction: Work closely with non-technical stakeholders, expertly managing expectations and reinforcing client confidence at every touchpoint.

Why Join Kairos IT?

At Kairos IT, we value professionalism, meticulous documentation, and a client-first mindset. Joining our team means becoming part of a forward-thinking company that is committed to your professional growth. Here are a few reasons why this role is compelling:

• Career Growth: With Kairos IT, you'll have the opportunity to advance your skills and career. We offer ongoing training and development opportunities to help you stay ahead in the ever-evolving tech landscape.
• Impactful Work: Your work will have a direct impact on our clients' success, providing you with a sense of accomplishment and purpose.
• Dynamic Environment: Each day brings new challenges and opportunities, making this role perfect for those who enjoy variety and problem-solving.
• Supportive Team: You'll be part of a supportive team that values collaboration and innovation, where your ideas are encouraged and appreciated.

If you're ready to take your career to the next level and be part of a company that values your contributions, Kairos IT is the place for you. Join us and make a difference in the world of technology!

Requirements

• 1–3 years in a field technician, desktop support, or IT dispatch role within a managed services environment
• Hands-on experience with endpoint provisioning and ITSM ticketing platforms
• Proficient in endpoint imaging and deployment (Autopilot, Intune, Jamf, WDS)
• Understanding of ITIL principles and experience in incident, request, and change management
• Valid driver's license and ability to lift 50 lbs
• CompTIA A+ or equivalent preferred
• Exposure to Microsoft Intune, Jamf, or similar MDM preferred