Field Technician, Appliance Repair and Refrigeration Systems

Sears; Delaware (OH); On-site; USD 25,000 - 41,000; Full time

Job summary

Sears Home Services in Delaware, OH is hiring a Field Technician to diagnose and repair household appliances such as refrigerators, washers, and dryers. You will travel to customer homes, provide clear explanations, and deliver trusted, high-quality service.

We value hands-on problem solving, attention to safety, and accurate parts ordering on the go. A valid driver's license and EPA certification are required, with comprehensive training and a strong support network.

Qualifications

• High school diploma or GED required.
• EPA Type I or EPA Universal certification.
• Mechanical know-how and proficiency with testing/repair tools.
• Appliance diagnosis and repair experience preferred.
• Process discipline and ability to follow documented procedures.
• Smartphone savvy, including ordering parts on the go.
• Valid driver's license in the state(s) where you’ll work.
• Travel up to 100% as needed.
• Ability to read, understand, and apply technical documentation.

Responsibilities

• Visit multiple customers per day to diagnose and repair appliances.
• Create an exceptional, trust-building customer experience at every step.
• Recommend helpful, value-added options that keep homes clean, comfortable, and protected.
• Keep your vehicle tidy and parts well-managed for speed and accuracy.
• Perform other duties as assigned.

Skills

Mechanical know-how

Testing tools

Appliance repair

Procedural discipline

Smartphone savvy

Technical documentation

Driver's license

Education

High school diploma or GED

Tools

Diagnostic tools

Parts ordering apps

Job description

What if your next fix changed someone’s day?Picture this: you arrive at a home in Delaware, OH, 43015, and a family’s refrigerator is down. You assess, diagnose, and repair—quickly and safely. Food saved. Stress gone. That’s the impact you’ll make as a Field Technician with Sears Home Services.Are you the problem-solver we’re looking for?You enjoy cracking complex mechanical issues and finding the right solution the first timeYou like working with your hands and take pride in quality workmanshipYou thrive on the go, meeting new people and restoring comfort in their homesYour missionVisit multiple customers per day to diagnose and repair appliances such as refrigerators, washers, dryers, dishwashers, and microwavesCreate an exceptional, trust-building customer experience at every stepRecommend helpful, value-added options that keep homes clean, comfortable, and protectedKeep your truck tidy and parts well-managed for speed and accuracyPerform other duties as assignedWhat success requiresHigh school diploma or GEDEPA Type I or EPA Universal certificationMechanical know-how and proficiency with testing/repair toolsAppliance diagnosis and repair experience preferredProcess discipline and the ability to follow documented proceduresSmartphone savvy, including ordering parts on the goValid driver’s license in the state(s) where you’ll workTravel up to 100% as neededAvailability for variable hours and required overtimeAbility to read, understand, and apply technical documentationClear verbal and written communication; ability to read, write, and speak EnglishPhysical capability to constantly lift/carry/push/pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbsConstant reaching outward; handling/fingering; standing, walking, sitting; typing on a keyboardFrequent bending, squatting, kneeling, twisting, turning, stooping, climbing, crawlingOccasional reaching above shoulder heightAbility to drive an automatic transmission vehiclePay, benefits, and growth$18 - $30 hourly base rate, depending on experience, certification, and locationComprehensive medical, dental, and vision coverage, plus an employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier health coverage, prorated throughout the plan year401(k) with a 100% employer match on the first 3% of salary you contribute before taxPerformance bonuses and sales incentives for added earning potentialYear-round work thanks to Sears’ scale and cross-training across a wide product rangeBest-in-class training through Sears Technical Institute—tens of thousands trained over the last 60 yearsPeer mentoring with an onboarding buddy and seasoned techniciansCompany vehicle, uniforms, specialty tools, a mobile phone, and an industry-leading app that eliminates paperwork and provides technical supportComplianceSuccessfully pass a background & drug screenIf you’re driven by craftsmanship, customer care, and continuous learning, we’re ready to meet you.