Field Technician

Cisco Equipment Rentals LLC; St. George (LA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Company-provided tools

Job summary

Cisco Equipment Rentals is seeking a skilled Field Technician to maintain and repair our fleet of heavy equipment at customer job sites. You will diagnose issues, perform repairs, and ensure equipment uptime while delivering excellent customer service.

The role requires a strong mechanical background, hands-on experience with heavy equipment, and the ability to work independently in outdoor conditions. A valid driver's license and willingness to travel are essential.

Qualifications

• High school diploma or equivalent required; technical certification preferred.
• 2+ years in heavy equipment maintenance/repair.
• Experience with Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere or similar.

Responsibilities

• Perform routine and preventive maintenance on heavy equipment.
• Diagnose mechanical, hydraulic, and electrical issues and repair as needed.
• Provide service at customer job sites and communicate diagnostics clearly.
• Maintain accurate service records and labor time.

Skills

Problem-solving

Communication

Independence

Diagnostic tools

Education

High school diploma or equivalent

Technical certification in heavy equipment maintenance or mechanics

Tools

Diagnostic tools

Repair equipment

Electrical testing tools

Job description

Department

Service

Location

Baton Rouge, LA

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime.

The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

• Equipment Maintenance & Repairs
• Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• Customer Support
• Respond promptly to service requests at customer job sites.
• Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• Ensure customer satisfaction by minimizing equipment downtime.
• Documentation
• Maintain accurate service records, including repair logs, parts used, and labor time.
• Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• Safety & Compliance
• Adhere to all safety protocols and guidelines when working on equipment and job sites.
• Ensure compliance with company policies, local regulations, and industry standards.
• Collaboration
• Work closely with the service team to prioritize and schedule fieldwork.
• Provide feedback on equipment usage and potential improvements to rental operations.

Requirements

Qualifications

• Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.
• Experience:
• 2+ years of experience in heavy equipment maintenance and repair.
• Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
• Technical Knowledge:
• Strong understanding of hydraulic, electrical, and mechanical systems.
• Proficiency with diagnostic tools and repair equipment.
• Skills:
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills to interact with customers and team members.
• Ability to work independently and manage time effectively.
• Licenses & Certifications:
• Valid driver’s license required; CDL preferred.
• Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

• Ability to work in outdoor environments, including inclement weather.
• Capability to lift and move heavy parts and tools (up to 75 lbs.).
• Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

• Competitive hourly wages with opportunities for overtime.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company-provided tools and equipment for fieldwork.
• Ongoing training and development opportunities.

Join Our Team

At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers.

Updated Key Requirement

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.