Field Technician

Cisco Equipment; Baton Rouge (LA); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Company-provided tools

Overtime opportunities

Job summary

Cisco Equipment Rentals is seeking a Field Technician to service our heavy equipment fleet at customer job sites in Baton Rouge, LA. You will diagnose, repair, and maintain equipment to minimize downtime while delivering excellent customer support.

The ideal candidate has a strong mechanical background, solid troubleshooting skills, and a commitment to safety and quality service. Travel within the territory and overtime are possible.

Qualifications

• High school diploma or equivalent.
• Technical certification in heavy equipment maintenance or mechanics preferred.
• 2+ years of heavy equipment maintenance and repair experience.
• Experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere.
• Valid driver’s license; CDL preferred.
• ASE or OEM certifications are a plus.

Responsibilities

• Perform routine and preventative maintenance on heavy equipment.
• Diagnose mechanical, hydraulic, and electrical issues and repair efficiently.
• Respond to service requests at customer job sites.
• Maintain accurate service records including labor time and parts used.
• Follow safety protocols and comply with regulations.
• Coordinate with the service team to schedule fieldwork.
• Provide feedback on equipment performance to the Service Manager.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Time management

Independent work

Education

High school diploma or equivalent

Technical certification in heavy equipment maintenance

Tools

Diagnostic tools

Repair equipment

Field service tools

Job description

Department:

Service

Location:

Baton Rouge, LA

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime.

The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

• Equipment Maintenance & Repairs
• Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• Customer Support
• Respond promptly to service requests at customer job sites.
• Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• Ensure customer satisfaction by minimizing equipment downtime.
• Documentation
• Maintain accurate service records, including repair logs, parts used, and labor time.
• Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• Safety & Compliance
• Adhere to all safety protocols and guidelines when working on equipment and job sites.
• Ensure compliance with company policies, local regulations, and industry standards.
• Collaboration
• Work closely with the service team to prioritize and schedule fieldwork.
• Provide feedback on equipment usage and potential improvements to rental operations.

Requirements

Qualifications

• Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.
• Experience:
• 2+ years of experience in heavy equipment maintenance and repair.
• Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
• Technical Knowledge:
• Strong understanding of hydraulic, electrical, and mechanical systems.
• Proficiency with diagnostic tools and repair equipment.
• Skills:
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills to interact with customers and team members.
• Ability to work independently and manage time effectively.
• Licenses & Certifications:
• Valid driver’s license required; CDL preferred.
• Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

• Ability to work in outdoor environments, including inclement weather.
• Capability to lift and move heavy parts and tools (up to 75 lbs.).
• Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

• Competitive hourly wages with opportunities for overtime.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company-provided tools and equipment for fieldwork.
• Ongoing training and development opportunities.

Updated Key Requirement

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.