Field Technician

Modern Machinery Co., Inc.; Pocatello (ID); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Insurance

Health Savings Account

401k/Roth with Company Match

Profit-Sharing Plan

Paid Time Off

Gym Membership Reimbursement

Family Scholarship Program

Employee Assistance Program

Virtual Mental Health & Tele Medicine

Life Insurance & Disability

Supplemental Insurance

Job summary

Modern Machinery Co., Inc. is seeking a full-time Heavy Equipment Field Service Technician to diagnose and repair Komatsu and other equipment in the field and in customer sites.

The ideal candidate has 3–5 years of field service experience, a valid CDL, and strong troubleshooting skills. Travel is required, and overtime may apply; pay ranges from $30 to $50 per hour, with overtime eligible.

Qualifications

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to stand for long periods, climb ladders and stairs, reach, pull, lean and twist.
• Requires a valid driver’s class A or B CDL and the ability to maintain an insurable driving record
• Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
• Must work well independently or with others in a team environment.
• Must be reliable, honest, and have a strong work ethic.
• Must have strong organizational and time management skills
• Must be able to effectively communicate both verbally and in writing with customers and co-workers.
• Must be able to lift up to 75 lbs.
• Must own required tools.
• Ability to work overtime with minimal notice.
• Must be able to travel away from home.
• Strong computer skills.

Responsibilities

• Troubleshoot and repair electrical, hydraulic, A/C and power train systems in field and shop.
• Operate equipment to locate and diagnose failures and perform diagnostic testing.
• Read and interpret hydraulic and electrical schematics.
• Communicate with parts department to obtain necessary parts.
• Provide updates and build strong customer relationships.
• Maintain field service truck and submit reports daily.
• Assist other technicians on large repairs or projects.
• Attend training sessions to stay current with equipment.

Skills

Troubleshooting

Safety conscious

Independent worker

Teamwork

Communication

Organizational skills

Able to lift 75 lbs

CDL A/B license

DOT compliance

Strong computer skills

Education

High School diploma

Diesel technology/related field preferred

3–5 years field service experience

Tools

Diagnostic equipment

Hand and power tools

Job description

Job Description

Modern Machinery has an immediate opportunity for a full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technician. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.

The hourly pay range for this position is: $30.00 to $50.00. This is a non-exempt position and is eligible for overtime pay.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
• Operate equipment as needed to assist in locating and diagnosing the failure.
• Utilize hand and power tools and electronic diagnostic equipment.
• Read and interpret complex hydraulic and electrical schematics.
• Perform diagnostic testing and tuning of equipment.
• Have the experience and ability to determine the extent of the repair and the corrective action required.
• Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
• Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
• Asses parts to determine the cause of failure and/or their reusability.
• Communicate with parts department personnel to order the necessary parts required to complete repair(s).
• Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
• Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
• Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
• Establish strong customer relationships.
• Work well under pressure and within deadlines while maintaining a positive attitude.
• Ensure the assigned field service truck is appropriately maintained and kept clean.
• Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
• When appropriate compile any additional documentation necessary for completeness.
• Assist other technicians on large repairs or projects.
• Attend and participate in appropriate training(s).

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Requires a valid driver’s class A or B CDL and the ability to maintain an insurable driving record
• Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
• Must be able to work well independently or with others in a team environment.
• Must be reliable, honest, and have a strong work ethic.
• Must have strong organizational and time management skills
• Must be able to effectively communicate both verbally and in writing with customers and co-workers.
• Must be able to lift up to75 lbs.
• Must own required tools.
• Ability to work overtime with minimal notice.
• Must be able to travel away from home.
• Strong computer skills.

Education/Experience

• High School diploma required. Associates or Bachelor’s degree in diesel technology or related field preferred and/or an equivalent combination of education and experience
• Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
• Prior dealership experience is beneficial.
• Experience with Komatsu as the primary equipment line is preferred, all others may apply.