Field Technician

Washington Corporations; Pocatello (ID); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Profit sharing

Paid time off

Gym reimbursement

Scholarship program

Employee assistance

Telemedicine

Life insurance

Disability benefits

Supplemental insurance

Job summary

Modern Machinery in Idaho seeks a journey-level Heavy Equipment Field Service Technician. You will diagnose and repair electrical, hydraulic, A/C, and powertrain systems on Komatsu and related equipment, traveling to customer sites as needed.

The role requires 3–5 years of field service experience, a valid CDL, and the ability to work overtime and lift heavy parts. We offer comprehensive benefits and a supportive team.

Qualifications

• Three to five years of verifiable field service repairs on heavy equipment.
• Valid CDL class A or B and clean driving record.
• Ability to travel away from home and work overtime.
• Experience with Komatsu preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Troubleshoot and repair electrical, hydraulic, A/C, and powertrain systems.
• Operate field service truck and locate failures.
• Read hydraulic and electrical schematics.
• Prepare and submit work orders and time entries.
• Maintain field service truck and assist other technicians.
• Deliver exceptional customer service on-site.

Skills

Troubleshooting

Analytical problem solving

Stand for long periods

CDL Class A/B

DOT E-Logs

Independent work

Reliability

Time management

Verbal and written communication

Lifting up to 75 lbs

Own tools

Overtime availability

Travel ability

Computer skills

Education

High School diploma

Associates or Bachelor's in diesel technology or related field

Job description

Modern Machinery has an immediate opportunity for a full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technician. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.

The hourly pay range for this positionis: $30.00 to$50.00. This is a non-exempt position and is eligible for overtime pay.

Modern Machinery is an Equal Opportunity Employer

BENEFITS:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
  • Operate equipment as needed to assist in locating and diagnosing the failure.
  • Utilize hand and power tools and electronic diagnostic equipment.
  • Read and interpret complex hydraulic and electrical schematics.
  • Perform diagnostic testing and tuning of equipment.
  • Have the experience and ability to determine the extent of the repair and the corrective action required.
• Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
  • Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
• Asses parts to determine the cause of failure and/or their reusability.
  • Communicate with parts department personnel to order the necessary parts required to complete repair(s).
• Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
• Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
  • Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
  • Establish strong customer relationships.
  • Work well under pressure and within deadlines while maintaining a positive attitude.
• Ensure the assigned field service truck is appropriately maintained and kept clean.
• Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
  • When appropriate compile any additional documentation necessary for completeness.
• Assist other technicians on large repairs or projects.
• Attend and participate in appropriate training(s).

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Job Requirements/Skills:

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Requires a valid driver’s class A or B CDL and the ability to maintain an insurable driving record
• Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
• Must be able to work well independently or with others in a team environment.
• Must be reliable, honest, and have a strong work ethic.
• Must have strong organizational and time management skills
• Must be able to effectively communicate both verbally and in writing with customers and co-workers.
• Must be able to lift up to75 lbs.
• Must own required tools.
• Ability to work overtime with minimal notice.
• Must be able to travel away from home.
• Strong computer skills.

Education/Experience:

• High School diploma required. Associates or Bachelor’s degree in diesel technology or related fieldpreferred and/or an equivalent combination of education and experience
• Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
• Prior dealership experience is beneficial.
• Experience with Komatsu as the primary equipment line is preferred, all others may apply.