Field Technician

Cable One, Inc.; Parsons (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with 100% company match

Tuition reimbursement

Job summary

Cable One, Inc. is looking for a Sparklight Field Technician in Parsons, Kansas. In this role, you will install, repair, and relocate services in both residential and commercial properties, ensuring reliable connectivity for customers.

Qualified candidates should have a valid driver’s license, customer service experience, and the ability to work in various conditions. The position offers comprehensive benefits, including medical, dental, and 401(k) plans.

Qualifications

• Valid driver’s license and a clean driving record.
• Ability to work in confined areas and lift up to 80 lbs.
• 3 months of customer service or related experience.

Responsibilities

• Install and repair services in residential and commercial properties.
• Use diagnostic tools to troubleshoot and resolve issues.
• Proactively suggest upgrades to customers.

Skills

Problem-solving skills

Customer service experience

Flexibility to work overtime

Education

High school diploma or GED

Tools

RF meters

Volt-Ohm meters

Job description

Position Overview

As a Sparklight Field Technician you will install, repair, and relocate services in residential and commercial properties, ensuring reliable connectivity for our customers.

Responsibilities

• Install customer service drops or outlets in residential and commercial properties.
• Use electronic test equipment and diagnostic tools to troubleshoot customer service drops, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment.
• Perform additional duties as needed to support company goals and adhere to organizational values.

Qualifications

• Valid driver’s license and a clean driving record in the applicable state.
• Aptitude and ability to learn use of RF, digital and Volt‑Ohm meters and related equipment.
• Flexibility to work overtime and be on‑call as required.
• Strong problem‑solving skills; ability to listen to customers and present solutions positively.
• Ability to work in small, confined areas; lift up to 80 lbs.; work on a ladder; work in all weather conditions.
• Minimum of 3 months of customer service or related experience, or an equivalent combination of education and experience.
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed – value each customer and support our communities.
• Helpful – deliver support with expertise, respect, and empathy.
• Proactive – understand customer needs and work to make the relationship seamless and rewarding.
• Personal – know customers well and tailor communication to their needs and expectations.

Benefits

• Medical, dental, and vision plans (start when you start)
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, personal/sick days)
• 401(k) – 100% company match (after 1 year of service, up to 5% of eligible compensation)
• Group legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 in the first year)
• Annual community support to organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Equal Opportunity Employer

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.