Field Technician

Datacom, LLC; Lafayette (LA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Vision insurance

Job summary

BlackHawk Datacom is seeking a Field Technician to install, program and service CCTV, Access Control, Communications and Network systems in customer environments.

You'll assist in training field technicians, help design customer networks, and manage field projects. The role requires hands-on installation, troubleshooting, and coordination with vendors and customers across diverse sites.

Qualifications

• Bachelor’s degree in Electrical Engineering and 5 years’ field technician experience or equivalent mix of education and experience.
• High school or equivalent (Preferred).
• Experience with CCTV, access control, and network systems.

Responsibilities

• Plan, install, optimize and maintain CCTV, access control, and network systems.
• Troubleshoot and repair CCTV and control systems as needed.
• Interpret manuals and schematics for correct configurations.
• Lead field technicians and assist in training others.
• Coordinate with vendors, engineers and customers on technical issues.

Skills

CCTV installation

Access control

Networking / IT

Troubleshooting

Project coordination

Education

Bachelor’s degree in Electrical Engineering

Associate’s degree in electronics / communications

Military training or equivalent

Job description

Core Focus: Vision

Mission

BlackHawk Datacom provides innovative industrial security, telecom and safety solutions for mission critical operations in remote, harsh environments.

Core Values:

• Honors God, Demonstrates Integrity and Earns Trust


• Guarantees Customer Service Excellence


• Ensures the Safety and Security of Our Stakeholders

Job Description Summary

Installs, program, repairs, and performs moves, adds and changes to CCTV, Access Control, Communications and Network systems in support of customer operations.

Assists in the development and certification of field technicians and technician apprentices. Assist Management in the design of customer Networks, CCTV, Access Control, and Communications systems. Manages projects from a Field aspect when needed.

Essential Duties and Responsibilities

Duties and responsibilities listed below. Other duties within the employee’s capability may be assigned. It is each employee’s responsibility to follow all policies, procedures and rules set by BlackHawk Datacom and to abide by any Federal, State or local laws and ordinances while representing BlackHawk Datacom.

• Assist in the Plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems.


• Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.


• Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.


• Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.


• Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.


• Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required.


• Trains, or assists in the training of, other technicians working toward higher levels of expertise.


• Assists in the design of special projects as required.


• Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests.


• Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.


• Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems.


• Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking/IP cameras, Wireless cameras, HD/UHD cameras, IR/Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s.


• Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks,


• Maintains a working knowledge of customer base and the industries in which they operate.


• Completes all BlackHawk Datacom Field Project Technician training and education requirements.

Technical Knowledge and Ability

Expert knowledge or ability required in these technologies/functions:

• Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming.


• Experiencein Gate Operators


• Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service


• Local and Wide Area Networking hardware


• Fixed Broadband Wireless Systems, licensed and unlicensed


• Terrestrial RF systems in frequencies between 30 MHz and 6GHz


• Telecommunications industry standards


• Voice over Internet Protocol


• SatelliteCommunications Technology


• Ability to lead other technical staff in the achievement of division goals


• Ability to train other technicians working toward higher levels of expertise

Supervisory Responsibilities

Directs activities of field teams and directs technical staff in project manager’s absence. Sets the example of a professional field technician for subordinates to follow.

Education and/or Experience

Bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate’s degree in electronics, communications or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

Job Type: Full-time

Salary: $24.00 - $30.00 per hour

Benefits

• 401(k)


• Dental insurance


• Disability insurance


• Employee assistance program


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Vision insurance

Schedule

• 8 hour shift


• Day shift


• Holidays


• Monday to Friday


• On call


• Overtime

Education

• High school or equivalent (Preferred)

License/Certification

• Driver's License (Required)

Work Location

• On the road

Typical start time

• 8AM

Typical end time

• 5PM

This Job Is:

• A job for which military experienced candidates are encouraged to apply


• Open to applicants who do not have a high school diploma/GED


• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)


• A job for which all ages, including older job seekers, are encouraged to apply


• Open to applicants who do not have a college diploma

Company's Website

• www.blackhawkgroup.ai

Benefit Conditions

• Waiting period may apply


• Only full-time employees eligible

Work Remotely

• No