Field Technician

JACAM CATALYST CAREERS; Hennessey (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Jacam seeks a hands-on Field Support Specialist to assist Account Managers and customers with field samples, repairs, and chemical inventory management. The role requires strong communication skills and a customer‑oriented mindset to cultivate goodwill on every call.

Responsibilities include data reading and analysis for Account Managers, strict adherence to safety and company policies, and teamwork within field and office environments to deliver reliable service.

Qualifications

• High School Diploma or GED and 1–2 years of experience.
• Able to lift 50 pounds and perform material handling.
• Read, write, and speak fluent English.
• Follow Jacam policies and undergo drug testing.
• Provide excellent customer service and teamwork.

Responsibilities

• Provide samples, repairs, and chemical inventory to Jacam.
• Read and analyze data for Account Managers.
• Support Account Managers and customers on field visits.
• Ensure compliance with federal, state, and local laws.
• Cultivate goodwill with customers.

Skills

Customer Service

English Proficiency

Team Player

Education

High School Diploma or GED

Tools

Forklift Certification

Job description

POSITION SUMMARY: Provides hands‑on field support and analytics to Account Managers and customers. Provide samples, repairs and chemical inventory to Jacam. Cultivate goodwill with customer.

WORK ENVIRONMENT: Indoors and outdoors, with driving involved. Employee could be faced with working in temperature extremes. Employee must be able to lift and carry 50 pounds, manual dexterity and mechanical aptitude helpful. Use of safety equipment to include, but not limited to: hardhat, safety glasses, hearing protection, work boots, gloves, and H2S Monitor as required or needed.

ESSENTIAL FUNCTIONS:

• Comply with all Federal, State and Local laws.
• Have the ability to fluently read, write, and speak in English. -
• Adhere to guidelines, policies and procedures as described in the Jacam handbook.
• Adhere to Jacam’s Drug and Alcohol policy and agrees to submit to random drug testing as a condition of employment.
• Express ideas and thoughts verbally and in written form. Exhibit excellent listening skills.
• Provide excellent customer service skills with customers and field office personnel.
• Work well independently and in a team atmosphere.
• Run field samples and then be able to read and analyze data for Account Managers.
• Collect critical customer information to improve customer product and supplier relationships.

QUALIFICATIONS:

• High School Graduate or General Education Degree (GED) and one or two years’ experience.
• Be dependable, trustworthy, truthful and credible in the workplace.
• Lift and carry 50 pounds in various packaging.
• Tip and move 55 gallon drums weighing up to 600 pounds with the use of a drum dolly.
• A history of earning additional responsibility.
• Display a sincere desire to provide service or assistance, follow instruction, and take responsibility for own actions.
• Show a commitment to doing the best job possible.

SKILLS & ABILITIES:

• Customer Service Skills: Meet internal and external commitments, respond promptly to customer needs, and solicit customer feedback to improve service.
• Other Requirements: Forklift certification helpful.

Team Player

Works well as a member of a group

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.