Field Technical Support Pro — Dealer Training & Solutions

Harmar Mobility LLC; Sarasota (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Harmar Mobility LLC in Sarasota, FL is seeking a Technical Support Specialist on site to provide technical support to external dealers, distributors, and end users for Harmar products.

The role includes phone support, training classes on product repair and service issues, and collaboration with the product development team to address serviceability concerns. Travel may be required to support customers in the field on a limited basis.

Qualifications

• 2+ years of customer/field service experience.
• Experience with electro-mechanical technology for troubleshooting.
• Exceptional verbal and written communication skills.
• Ability to manage multiple projects.
• Detail oriented and thorough in completing tasks.
• Knowledge of customer service principles and technical support.

Responsibilities

• Provide technical support to external dealers, distributors, and end users.
• Conduct phone support and training on product repair and service issues.
• Travel to provide field support as needed.

Skills

Customer service

Troubleshooting

Verbal & written communication

Schematics reading

Multi-project prioritization

Job description

Harmar Mobility LLC in Sarasota, FL is seeking a Technical Support Specialist on site to provide technical support to external dealers, distributors, and end users for Harmar products.

The role includes phone support, training classes on product repair and service issues, and collaboration with the product development team to address serviceability concerns. Travel may be required to support customers in the field on a limited basis.