Field Technical Support Engineer

Vinfast US; Raleigh (NC); On-site; USD 100,000 - 120,000; Full time

Job summary

Vinfast is seeking Field Technical Support Engineers (FTSEs) to provide on-site vehicle systems support to service centers along the East Coast, including diagnostics, repairs, and training.

The role requires strong communication, leadership, and problem-solving, with travel 30‑70% and a focus on EV powertrain, ADAS, CAN diagnostics using Vector Canoe/VFlash.

Starting salary range is $100,000 - $120,000. Vinfast is an Equal Opportunity Employer.

Qualifications

• Technical automotive background as a high level Service Technician.
• Strong written and verbal communication skills.
• Experience of working with Electric Vehicles is a plus.
• Analytical ability to understand and impact KPIs.
• Problem solving initiative to fix problems and understand root causes.
• Proven ability to lead by example and innovate with processes.

Responsibilities

• Handle diagnosis requests in a structured and timely manner.
• Maintain close working relationships with Service center managers and technicians in the region.
• Provide knowledge of Powertrain, High Voltage EV systems or ADAS.
• Conduct ad-hoc in-Service Center product training sessions.
• Take ownership of Service Technician concerns and resolve issues.
• Address technician problems via phone or at service center location.
• Report on service center quality relative to readiness.
• Travel as needed (typical travel: 30–70% covering the East Coast).

Skills

Communication skills

Analytical skills

Problem solving

Leadership

Team motivation

Agile mindset

Digital literacy

MS Office

Driving license

EV experience

Education

Technical automotive background

Tools

CAN analysis

Vector Canoe

VFlash

JIRA

Job description

Vinfast Field Technical Support Engineers (FTSEs) provide on‑site professional vehicle systems technical support to Vinfast's service center technicians and technical trainers for the entire East Coast. FTSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for Vinfast. The primary FTSE objective is to diagnose and direct repairs on customer vehicles that Service Center Technicians are unable to resolve or are trending towards quality problems. FTSEs will also provide Vinfast Service Center service readiness feedback and early training on emerging technical support issues.

RESPONSIBILITIES & KEY ACTIVITIES:

• Handles diagnosis requests in a structured and timely manner
• Maintain a close working relationship with Service center managers and technicians in the region
• Knowledge of Powertrain, Modern High Voltage EV power systems or ADAS systems
• Conduct ad‑hoc in‑Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations or debug capabilities.
• Take ownership of Service Technician's concerns and use effective problem resolution skills
• For officially dispatched cases, address service center technician problem resolution needs via phone or at the service center location.
• Report on service center's "Quality of Service" relative to overall service readiness
• Proficient with OBD based diagnostics tools and possess the knowledge to resolve vehicle system issues based on DTCs reported
• Travel as needed (typical travel: [30–70% covering the East Coast])

Position Requirements

MINIMUM REQUIREMENTS:

• Technical automotive background as a high level Service Technician required
• Strong written and verbal communication skills
• Experience of working with Electric Vehicles a plus
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Proven ability to lead by example and be innovative with processes and efficiencies
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• Performs well in an agile, fast‑paced environment where things can change very quickly
• Perform and lead well under pressure
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Computer proficiency in MS Office
• Proficient in vehicle CAN analysis and flashing tools such as Vector Canoe and VFlash a plus
• Capable of using issue tracking tools such as JIRA and fleet management software to identify vehicle system software versions or update success a plus
• Valid Driving License

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor. All employment is decided based on qualifications, merit and business need.

Open Date 9/15/2026

Req Number TEC-26-00002

About the Organization

Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state‑of‑the‑art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all‑electric vehicles for sale in North America, Europe and the Asia‑Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high‑quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

Starting at

Salary Range $100,000 - $120,000

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor. All employment is decided based on qualifications, merit and business need.

This position is currently accepting applications.