Field Technical Support Engineer

VinFast US; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Vinfast is seeking Field Technical Support Engineers to provide on-site vehicle systems support to service centers and trainers. The role focuses on diagnosing, repairing, and escalating issues, with hands-on guidance on Powertrain, High Voltage EV systems and ADAS.

It requires strong communication, CAN tools proficiency, and travel up to 70% to customer sites. You will build partnerships with service managers, deliver targeted trainings, and drive service readiness feedback while quoting

Qualifications

• Technical automotive background with hands-on service experience.
• Strong written and verbal communication skills.
• Experience with Electric Vehicles is a plus.
• Analytical ability to understand and impact KPIs.
• Problem-solving initiatives to fix issues and understand root causes.
• Proven ability to lead by example and drive efficiency.
• Ability to motivate a team and engage others in fast-paced environments.
• Comfort with agile, dynamic work conditions.
• Digitally savvy with aptitude for new technology and systems.
• CAN analysis and flashing tools such as Vector Canoe and VFlash familiarity is a plus.
• Experience with issue tracking tools such as JIRA and fleet management software is a plus.
• Valid Driving License

Responsibilities

• Handle diagnosis requests in a structured and timely manner.
• Maintain relationships with Service Center managers and technicians in the region.
• Knowledge of Powertrain, modern high voltage EV power systems, or ADAS systems.
• Conduct ad-hoc in-Service Center product training sessions on software releases or new features.
• Take ownership of technicians' concerns and resolve problems.
• Address service center technician problem-resolution needs by phone or on-site.
• Report on service center's quality of service relative to readiness.
• Proficient with OBD-based diagnostic tools and CAN analysis.
• Travel as needed (typical travel: 30-70%).

Skills

Strong communication skills

Analytical ability

Problem solving

Leadership by example

Agile environment adaptability

Digital savviness

Tools

Vector Canoe

VFlash

JIRA

MS Office

Job description

Vinfast Field Technical Support Engineers (FTSEs) provide on-site professional vehicle systems technical support to Vinfast's service center technicians and technical trainers. FTSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for Vinfast. The primary FTSE objective is to diagnose and direct repairs on customer vehicles that Service Center Technicians are unable to resolve or are trending towards quality problems. FTSEs will also provide Vinfast Service Center service readiness feedback and early training on emerging technical support issues.

RESPONSIBILITIES & KEY ACTIVITIES:

• Handles diagnosis requests in a structured and timely manner
• Maintain a close working relationship with Service Center managers and technicians in the region
• Knowledge of Powertrain, Modern High Voltage EV power systems, or ADAS systems
• Conduct ad-hoc in-Service Center product training sessions, which can include technical information on upcoming System software releases, new feature implementations or debug capabilities.
• Take ownership of Service Technicians\' concerns and use effective problem resolution skills
• For officially dispatched cases, address service center technician problem-resolution needs by phone or at the service center location.
• Report on service center\'s "Quality of Service" relative to overall service readiness
• Proficient with OBD-based diagnostic tools and possess the knowledge to resolve vehicle system issues based on DTCs reported
• Travel as needed (typical travel: [30-70%]

MINIMUM REQUIREMENTS

• :Technical automotive background as a high-level Service Technician require
• dStrong written and verbal communication skill
• sExperience of working with Electric Vehicles a plu
• sAnalytical ability to understand and impact key performance indicator
• sProblem-solving initiative to fix problems when they arise, but also understand why and how they happene
• dProven ability to lead by example and be innovative with processes and efficiencie
• sAbility to motivate a team, to engage and facilitate others to achieve and succee
• dPerforms well in an agile, fast-paced environment where things can change very quickl
• yPerform and lead well under pressur
• eDigitally savvy – ability to adopt and adapt quickly to new technology and system
• sComputer proficiency in MS Offic
• eProficient in vehicle CAN analysis and flashing tools such as Vector Canoe and VFlash a plu
• sCapable of using issue tracking tools such as JIRA and fleet management software to identify vehicle system software versions or update success a plu
• sValid Driving Licens

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Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment decisions are made based on qualifications, merit, and business nee