Field Technical Service Representative - Food Safety (CA, OR, WA)

Neogen; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in food safety solutions seeks a Field Technical Service Representative for customer support roles. This position involves troubleshooting, product training, and excellent communication with clients. Candidates must possess a strong educational background in relevant sciences, experience in food safety systems, and the ability to travel extensively.

Qualifications

• 2 years of experience with food safety and quality systems.
• Willing to travel 50% of the time domestically.

Responsibilities

• Troubleshoot products and provide technical expertise.
• Collaborate with other functions to ensure customer requests are fulfilled.
• Perform follow-up calls as required.
• Escalate customer issues to management.

Skills

Excellent communication skills

Ability to learn new technologies

Education

4-year degree in chemistry, biology, food science or related field

Job description

It's fun to work in a company where people truly believe in what they are doing!

Neogen is looking to hire a Field Technical Service Representative who resides in California, Oregon, or Washington. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting. This is a fully remote position with extensive travel. Candidates must be willing to travel up to 50% domestically

Principle responsibilities

• Troubleshoot products, provide technical expertise, customer service and assistance to external customers
• Collaborates with other functions to ensure customer requests are fulfilled
• Provides effective communication to customers through the use of email and phone
• Appropriately routes calls to other departments (ex. customer service, service center)
• Perform follow up calls as required to external customers in a professional manner
• Escalates customer issues to management
• Participates in all reasonable work activities as assigned and deemed appropriate by management

Basic qualifications

• 4-year degree in chemistry, biology, food science or related field
• 2 years of experience with food safety and quality systems and/or microbiology or analytical lab environments
• Excellent communication skills
• Ability to learn new technologies / processes
• Willing to travel (domestic) 50% of time
• Live in one of the following states near an airport: California, Oregon, Washington

Preferred qualifications

• Post-graduate degree in chemistry, biology, food science or related field
• 5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
• Experience with diagnostics tests for the food industry
• Customer service experience or sales experience
• Bilingual - English and Spanish

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.