Field Technical Service Representative - Food Safety (CA, OR, WA)

Neogen Corporation; California (MO); Remote; USD 65,000 - 72,000; Full time

Job summary

A leading company in the food safety sector is hiring a Field Technical Service Representative to provide technical support to customers in California, Oregon, or Washington. This remote role involves significant travel, troubleshooting, and ensuring customer satisfaction through effective communication and collaboration. Candidates with a background in food science or relevant fields are sought, along with experience in food safety systems.

Qualifications

• 2 years of experience with food safety and quality systems
• Bilingual - English and Spanish preferred

Responsibilities

• Troubleshoot products and provide technical expertise
• Collaborate with other functions to fulfill customer requests
• Provide communication to customers via email and phone

Skills

Communication

Technical expertise

Customer service

Willingness to travel

Ability to learn new technologies

Education

4-year degree in chemistry, biology, food science or related field

Post-graduate degree in chemistry, biology, food science or related field

Job description

Field Technical Service Representative - Food Safety (CA, OR, WA)

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Field Technical Service Representative - Food Safety (CA, OR, WA)

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Neogen is looking to hire a Field Technical Service Representative who resides in California, Oregon, or Washington. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting. This is a fully remote position with extensive travel. Candidates must be willing to travel up to 50% domestically

Principle Responsibilities

• Troubleshoot products, provide technical expertise, customer service and assistance to external customers
• Collaborates with other functions to ensure customer requests are fulfilled
• Provides effective communication to customers through the use of email and phone
• Appropriately routes calls to other departments (ex. customer service, service center)
• Perform follow up calls as required to external customers in a professional manner
• Escalates customer issues to management
• Participates in all reasonable work activities as assigned and deemed appropriate by management
  
  

Basic Qualifications

• 4-year degree in chemistry, biology, food science or related field
• 2 years of experience with food safety and quality systems and/or microbiology or analytical lab environments
• Excellent communication skills
• Ability to learn new technologies / processes
• Willing to travel (domestic) 50% of time
• Live in one of the following states near an airport: California, Oregon, Washington
  
  

Preferred Qualifications

• Post-graduate degree in chemistry, biology, food science or related field
• 5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
• Experience with diagnostics tests for the food industry
• Customer service experience or sales experience
• Bilingual - English and Spanish
  
  

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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