Field Technical Service Representative (Automotive Coatings)

Nippon Paint Automotive Americas, Inc.; Princeton (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus structure

Paid holidays

Health & 401(k)

Tuition reimbursement

Employee recognition

Company events

Job summary

Nippon Paint Automotive Americas, Inc. in Princeton, Indiana is seeking a Field Technical Service Representative to support line performance, track quality trends, troubleshoot color and appearance, and manage inventory reporting.

This role coordinates with customer bases and internal teams, conducts QC tests, develops process recommendations, and helps optimize formulations for production runs on site. The ideal candidate will have a BS degree or equivalent experience, strong communication

Qualifications

• Bachelor of Science degree or 2+ years of customer-based technical experience in automotive paints required.
• Computer and software skills are required.
• Strong communication skills with report writing and data interpretation.

Responsibilities

• Coordinate day-to-day operations and projects with customers and Cleveland facility via action register management and regular technical project meetings.
• Monitor online performance and incoming quality for processing color and appearance criteria.
• Track inventory levels with FTS Specialist/Technical Account Manager and Sales for effective stock management.
• Implement and track value-added activities at the customer to improve production processes.
• Generate reports, data, and documentation for projects and issues.
• Assist in developing customer line correlations and formula optimization.
• Monitor customer production runs and determine performance requirements within the account.
• Coordinate and execute technical service needs of customer, including color and flow adjustments.
• Perform QC tests on NPAA materials on site as required.
• Recommend process or robot program changes for product improvement.
• Document customer line processes to determine root causes and preventive actions.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Time management

Customer focus

Coatings knowledge

PPE / safety compliance

Report writing

Data interpretation

Computer skills

Education

Bachelor of Science

Tools

Computer software

Job description

At NPAA, We Believe Our Employees Are Our Greatest Strength. We Are Proud To Offer a Generous And Competitive Rewards Package, Including

• Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

Position Summary

The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.

POSTION LOCATED: Princeton, Indiana

Position Responsibilities

• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Monitor customer production runs and determine customers’ performance requirements within account
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs;
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

Position Qualification

• Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required.
• Computer and software skills required.
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem-solving skills
• Be able to work with 2 component coatings and isocyanates
• Time management skills
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use