Field Technical Operations Manager II

ezHIRE; Miami (FL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Discounted home security monitoring

Professional growth opportunities

Job summary

ezHIRE seeks a Field Technical Operations Manager based in Miami, FL, with up to 75% travel to lead installation and service projects for top-tier clients. You will manage field technicians and subcontractors, oversee commissioning and troubleshooting, and ensure safety and quality across diverse environments.

The ideal candidate has 4+ years in electronic security, a related degree or equivalent hands-on experience, and proficiency with major systems; bilingual English/Spanish is a plus.

Qualifications

• 4+ years of experience in electronic security or low-voltage systems.
• Bachelor’s degree in Engineering, Electronics, or related field, or equivalent hands-on experience.
• Proficiency with Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, Mercury.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Lead field-based security system projects including installations and commissioning.
• Supervise technicians and subcontractors to ensure on-time delivery.
• Provide client support, troubleshooting, and rapid response to issues.
• Create and maintain project documentation and drawings.
• Coordinate with clients, vendors, and internal teams for smooth operations.
• Participate in budget planning and cost control for field ops.

Skills

Field leadership

Security systems

Project management

Team mentoring

Bilingual EN/ES

Education

Bachelor’s degree or equivalent

Tools

Honeywell

Bosch

Lenel

Genetec

Axis

i-PRO

HID

Mercury

Job description

• Location: Based in Miami, FL, with up to 75% field travel
• Salary Range: $72,000 - $85,000 per year

Field Technical Operations Manager

Job Details

• Job Type: Full-time
• Location: Based in Miami, FL, with up to 75% field travel
• Salary Range: $72,000 - $85,000 per year

Are you a seasoned technical leader who thrives in the field?

We’re hiring a Field Technical Operations Manager on behalf of a dynamic, supportive, and family-run organization based in Miami.

If you’re ready to lead installation and service projects at top-tier client sites—and want to advance your career in an organization that values relationships, professionalism, and fun—this role is for you!

About the Company

Our client is a leading security technology integrator serving clients across the United States, Canada, and Latin America. They specialize in delivering advanced security solutions to ultra-high-end luxury retailers, Fortune 500 companies, government buildings, and educational institutions. They blend cutting-edge innovation with a people-first culture that values relationships, professionalism, and teamwork. As a proud family-owned business, they foster a supportive environment built on trust and collaboration, combining hard work with a bit of fun along the way.

About the Role

In this hands-on leadership role, you will serve as the primary technical expert in the field, taking responsibility for field-based operations on security systems projects - overseeing installations, commissioning, troubleshooting, and emergency response across diverse commercial and institutional environments. You will manage field technicians, supervise subcontractors, ensure project execution, and provide client support that surpasses expectations.

Frequent travel is required, up to 75% domestically within the US and internationally to Canada, Mexico, and Latin America.

What You’ll Be Doing

• Manage and execute security system projects, including but not limited to installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
• Configure and troubleshoot security system issues to ensure rapid resolution and minimize downtime.
• Implement technical solutions to enhance efficiency and service delivery quality, ensuring alignment with company objectives.
• Lead the coordination efforts among field technicians, subcontractors, and clients to ensure operational smoothness.
• Conduct regular site visits and inspections to assess operations and ensure compliance with safety protocols.
• Create and manage technical documentation, reports, and system drawings.
• Provide client training, walkthroughs, and post-installation support.
• Maintain accurate time logs, manage inventory, and support field logistics.
• Train and mentor field staff on technical processes, equipment, and best practices.
• As needed, assist in budget planningfor field operations and manage expenditures effectively.
• Keep up with industry advancements and new technologies to incorporate into technical solutions.

What You Bring to the Team

• Over four years of experience in electronic security or low-voltage systems.
• Bachelor’s degree in Engineering, Electronics, or related field, or equivalent hands-on experience.
• Proficiency with systems like Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, Mercury.
• Field certifications preferred: BASA, Genetec, Bosch, Axis, i-PRO.
• Working knowledge of IP devices, firmware updates, and diagnostic tools.
• Ability to read architectural drawings, wiring diagrams, and network layouts.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to effectively manage multiple projects simultaneously.
• Proficient in the use of technical software and project management tools (Excel, Outlook, project tracking apps, mobile tools).
• Bilingual (English/Spanish) is a plus.

Work Conditions & Requirements

• Up to 75% travel, including overnight site visits within the US and abroad (Canada, Mexico, and LATAM).
• Must be available for emergency calls, weekend work, and occasional holidays.
• Physical demands: lifting up to 50 lbs, climbing ladders, navigating construction sites, and working in tight spaces.
• Valid passport and valid driver’s license with clean driving record.

Why You’ll Love This Opportunity

• Competitive salary $72,000 - $85,000/based on experience.
• Comprehensive benefits package (including health insurance and paid time off).
• Discounted home security monitoring services.
• Opportunities for professional growth and development within the company.
• Supportive and fun office culture that values growth and collaboration.
• Work with industry-leading clients across luxury, government, and corporate sectors.
• Travel and field autonomy with strong internal support.

What to Expect During the Hiring Process

At ezHIRE, we connect top talent with high-impact organizations committed to professionalism, excellence, and employee success. Becausewe value transparency and respect in our hiring process, here's what you can expect:

• Preliminary Questionnaire - to helpus get to know you.
• Phone Screening (10-15 min) - to qualify basic fit.
• Self-Paced Video Interview (15-30 min) - shortlisted candidates.
• Interview with Hiring Manager - Zoom or in-person.
• Executive Interview (if applicable) - with company leadership.
• Background Check- the selected candidatemust pass the background screening.