Field Tech Support Technician

NuSource Financial; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

NuSource Financial is seeking a Field Technical Support Technician in Chicago, IL. This role involves providing advanced hardware expertise and technical support to field technicians, focusing on diagnostics and repairs. The ideal candidate has a Bachelor's degree or equivalent technical experience, along with 5+ years of ATM/ITM field service experience and strong problem-solving skills. The position emphasizes quality improvement and knowledge transfer within the technical team.

Qualifications

• 5+ years of ATM/ITM field service experience.

Responsibilities

• Diagnose complex mechanical and electronic failures.
• Support troubleshooting and resolution planning.
• Maintain hardware repair guides and playbooks.

Skills

Hardware diagnostic skills

Problem-solving skills

Communication skills

Education

Bachelor's degree or equivalent technical experience

Job description

Field Technical SupportTechnician

NuSource Financial implements cutting-edge Branch Transformation, Security, and Service solutions for financial institutions, supported by a world-class service organization. Our mission is to consistently deliver value-added, consultative solutions and exceptional service experiences grounded in our core values of Integrity, Professionalism, and Teamwork.

The Field Technical Support Technician provides advanced hardware expertise and technical support to field technicians. This role focuses on diagnostics, repair guidance, training support, and continuous improvement of field service capabilities.

This position reports to the Field Technical Support & Training Manager.

Key Responsibilities

• Hardware Diagnostics & Support
• Diagnose complex mechanical and electronic failures
• Support advanced parts replacement and repairs
• Validate equipment readiness and functionality

Field Technical Support

• Provide technical guidance to field technicians
• Assist with complex repair scenarios
• Support troubleshooting and resolution planning

Training & Knowledge Transfer

• Support technician onboarding and skills development
• Assist with hands-on labs and training sessions

Documentation & Knowledge Management

• Maintain hardware repair guides and playbooks
• Capture field best practices and lessons learned
• Update technical reference materials

Quality & Improvement

• Participate in root cause analysis
• Support quality assurance initiatives
• Recommend process and technical improvements

Qualifications

• Bachelor's degree or equivalent technical experience preferred
• 5+ years of ATM/ITM field service experience
• Strong hardware diagnostic skills
• Strong problem-solving and communication skills