Field Technician

Cennox; White Oak (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Cennox in Cincinnati, OH is seeking an experienced Field Service Technician 2 to diagnose, repair, and maintain complex equipment at customer sites.

The role requires travel within the assigned territory, strong mechanical and electrical troubleshooting skills, and the ability to work independently while delivering top‑quality service and thorough documentation. You will collaborate with customers and follow safety protocols.

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum 2 years in field service or related technical role.
• Valid driver's license with clean record; travel required.
• Strong mechanical and electrical troubleshooting; read schematics.
• Proficiency with diagnostic tools, hand tools and testing equipment.

Responsibilities

• Install, maintain, troubleshoot, and repair equipment at customer sites.
• Conduct diagnostics to identify issues and minimize downtime.
• Explain problems and resolutions clearly to customers.
• Maintain accurate service records of calls, parts, and repairs.
• Follow safety protocols and company policies in field environments.

Skills

2 years field service experience

Driver's license

Mechanical troubleshooting

Electrical troubleshooting

Read schematics

Diagnostic tools

Hand tools

Electronic testing equipment

ATM/Smart Safe experience (plus)

Education

High school diploma or equivalent

Associate degree or higher in Electronics/Engineering Tech (preferred)

Job description

Field Technician *** EXPERIENCED FIELD TECH NEEDED IN CINCINNATI, OH ***

The Field Service Technician 2 plays a critical role in ensuring the optimal performance and reliability of complex equipment and systems at customer sites across the United States. This position involves diagnosing, repairing, and maintaining advanced technical machinery, often requiring travel to diverse locations and working independently in the field. The technician will collaborate closely with customers to understand their needs, provide timely solutions, and deliver exceptional service that minimizes downtime. Additionally, the role demands meticulous documentation of service activities and adherence to safety and quality standards. Ultimately, the Field Service Technician 2 contributes to customer satisfaction and operational excellence by applying technical expertise and problem-solving skills in dynamic environments.

Minimum Qualifications:

• High school diploma or equivalent required; technical or vocational training in electronics, mechanics, or related field preferred.
• Minimum of 2 years of experience in field service, equipment maintenance, or a related technical role.
• Valid driver’s license with a clean driving record and ability to travel frequently within assigned territory.
• Strong mechanical and electrical troubleshooting skills with the ability to read and interpret technical manuals and schematics.
• Proficiency in using diagnostic tools, hand tools, and electronic testing equipment.

Preferred Qualifications:

• Associate degree or higher in Electronics, Engineering Technology, or a related discipline..
• Previous ATM, Smart Safe experience a plus.
• Demonstrated ability to work independently in remote or challenging environments.
• Excellent customer service skills with a track record of building positive client relationships.

Responsibilities:

• Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations.
• Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.
• Communicate clearly with customers to explain technical problems and the steps taken to resolve them, ensuring a positive service experience.
• Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.
• Adhere to all safety protocols and company policies while working independently or as part of a team in various field environments.

Skills:

The required skills enable the technician to effectively diagnose and repair complex equipment, ensuring minimal downtime and high reliability for customers.

• Mechanical and electrical troubleshooting skills are applied daily to identify root causes of equipment failures and implement corrective actions.
• Communication skills are essential for explaining technical information clearly to customers and coordinating with internal teams.
• Proficiency with diagnostic and testing tools allows for accurate assessment and efficient repairs.
• Preferred skills such as familiarity with maintenance management software and safety certifications enhance the technician’s ability to manage service documentation and maintain compliance with industry standards, ultimately improving service quality and customer satisfaction.