Field Tech Support Specialist - Charlotte, NC/Rock Hill, SC

New Era Technology; Rock Hill (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

New Era Technology is seeking a hands-on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. You will read electrical diagrams, work with 200-440V equipment, and perform preventive maintenance, with travel up to 20%.

Candidates should have at least 2 years of hands-on experience, the ability to work independently in the field, and a technical degree or equivalent preferred.

Qualifications

• At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
• Ability to read electrical schematics and wiring diagrams.
• Experience with 200–440V electrical equipment and related components.
• Willingness to travel to customer locations up to 20%.

Responsibilities

• Install, start up, and service cooling equipment at customer sites.
• Troubleshoot electrical and mechanical issues and replace faulty components.
• Perform preventive maintenance and inspections of equipment.
• Read electrical schematics and technical drawings to verify operation.
• Test equipment after repairs and complete service reports.
• Provide professional customer service onsite.

Skills

Hands-on experience

Electrical troubleshooting

Mechanical troubleshooting

Read electrical schematics

Field service travel

Independence in field

Education

Technical degree or equivalent

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

SUMMARY:

We are looking for a hands‑on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. If you enjoy working with electrical and mechanical equipment and solving technical problems, we’d like to hear from you.

Day‑to‑Day Responsibilities

• Install, start up, and service cooling equipment.
• Troubleshoot electrical and mechanical issues.
• Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.
• Perform preventive maintenance and inspections.
• Read electrical wiring diagrams and basic technical drawings.
• Test equipment and verify proper operation after repairs.
• Complete service reports after each visit.
• Provide professional customer service while working onsite.

Travel to customer locations when needed.

What We’re Looking For

• At least 2 years of hands‑on experience repairing or maintaining electrical and mechanical equipment.
• Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
• Ability to read electrical schematics.
• Experience working on 200‑440V electrical equipment.
• Strong mechanical and electrical troubleshooting skills.
• Comfortable replacing electrical and mechanical components.

Able to work independently in the field.

Nice to Have

Experience with any of the following:

• HVAC equipment
• Industrial maintenance
• Electro‑mechanical equipment
• PLC‑controlled equipment (basic knowledge is sufficient)
• Motors
• Sensors
• Actuators
• Servos
• Pumps
• Compressors

Data center cooling systems

Education

A technical degree, trade school, military training, or vocational training is preferred but not required.

Candidates with strong hands‑on experience are encouraged to apply even without a college degree.

Physical Requirements

• Lift up to 50 lbs.
• Stand, bend, kneel, and work at customer locations.

Travel up to 20% as needed.

Schedule

• Full‑time
• Typically Monday‑Friday, 8‑hour shifts.
• Occasional overtime and on‑call support may be required

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

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