Field Tech Shift Lead — Lead Field Ops & Dispatch

Throne Labs; Los Angeles (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Company vehicle provided for business

Stock options

Daily access to earned wages

401(k) plan

Paid time off

Medical/dental/vision insurance (emloy

Employee Assistance Program

Job summary

Throne is seeking a hands-on Field Technician Shift Lead to guide a team of field technicians and pump truck drivers across Los Angeles. You will schedule, dispatch, and support on-site operations while coaching crews to maintain safety, quality, and efficiency.

This is a working-lead role with rotation on an on-call schedule. New hires start at $34.00 per hour, with a full range up to $38.00 per hour based on experience.

Qualifications

• Minimum 1+ years leading a crew or shift in field service or similar environments.
• Experience in dispatching and coaching a deskless workforce.
• Strong technical foundation in plumbing, basic electrical, and mechanical systems.
• Excellent problem-solving and decision-making under pressure.
• Proven ability to coach, motivate, and enforce safety standards.
• Strong communication and interpersonal skills.
• Proficiency with mobile workforce apps and collaboration tools like Google Workspace/Slack.
• Valid driver’s license with clean record.

Responsibilities

• Lead and mentor a team of Field Service Technicians and Pump Truck Drivers.
• Plan, assign, and dispatch daily work orders and preventive maintenance routes to meet SLAs.
• Serve as point of contact for on-site support and escalations; coordinate resolutions.
• Conduct field audits to ensure quality, safety, and PPE adherence.
• Assist onboarding and coach team members in plumbing, electrical, and waste systems.
• Monitor team performance metrics and provide feedback for reviews.
• Oversee shift inventory, parts, and tool checklists; coordinate with warehouse.
• Maintain shift records and communicate insights to cross-functional teams for product/process improvements.

Skills

Team leadership

Dispatching

Plumbing knowledge

Electrical basics

Problem solving

Communication

Mobile apps usage

Driver's license

Waste systems familiarity

Tools

Google Workspace

Slack

Job description

Throne is seeking a hands-on Field Technician Shift Lead to guide a team of field technicians and pump truck drivers across Los Angeles. You will schedule, dispatch, and support on-site operations while coaching crews to maintain safety, quality, and efficiency.

This is a working-lead role with rotation on an on-call schedule. New hires start at $34.00 per hour, with a full range up to $38.00 per hour based on experience.