Field Tech Region Float - Cedar Rapids, IA

Cash Depot, Ltd.; Cedar Rapids (IA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Shift Premiums

Profit Sharing

Paid drive time

Company vehicle

Paid training

Job summary

Cash Depot is seeking a Regional Float Field Service Technician to install, troubleshoot, and maintain ATMs and Air/Vac equipment across multiple territories. The role involves extensive travel, independent work, and providing exceptional customer service in a dynamic environment.

You will participate in training programs, receive a company vehicle, and benefit from shift premiums and a profit-sharing plan. A valid driver’s license and DOT eligibility are required.

Qualifications

• High School Diploma or GED required.
• Valid driver's license with acceptable driving record.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate.
• Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
• Willingness to travel to multiple territories for up to two consecutive weeks.
• Availability for evening, overnight, and weekend hours as needed.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and related products.
• Perform preventative and corrective maintenance and diagnostics.
• Travel to territories to provide staffing coverage and project support.
• Maintain inventory and complete service documentation accurately and on time.
• Support customer needs while ensuring safety and security procedures.

Skills

Troubleshooting

Customer service

Independent work

Travel readiness

Education

High School Diploma or GED

Job description

Job Details

• Job Location: Regional Float - Cedar Rapids IA - Cedar Rapids, IA
• Position Type: Full Time
• Salary Range: $27.00 Hourly
• Title: Regional Float Field Service Technician
• Shift Premiums | Profit Sharing Bonus | Paid Drive Time | Company Vehicle | Paid Training
• Travel the region, earn more, and share in the company's success.

Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and Air/Vac systems. Since 1983, we have built our reputation on delivering dependable service, innovative technology, and exceptional customer support nationwide.

We're looking for self-motivated, flexible technicians who enjoy variety, working independently, troubleshooting equipment, solving problems in the field, and providing outstanding customer service across multiple territories.

Why Join Cash Depot?

What We Offer

• Shift premiums: +$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays
• Profit Sharing Program - share in the company's success
• Guaranteed 40-hour work week
• Paid drive time
• Company vehicle provided
• Paid training and certification opportunities
• Stable, year-round work
• Variety of work across multiple territories and projects
• Advancement opportunities within Field Service and Operations
• Independent work environment with minimal supervision

At Cash Depot, your work directly impacts customer success, and we believe in rewarding employees who contribute to that success.

Earn More: Shift Premiums & Profit Sharing

As a Regional Float Technician, your schedule flexes with business needs, and your pay does too. On top of your base hourly rate, you’ll earn shift premiums for hours worked:

• +$3.00 per hour for hours worked after 5:00 p.m.
• +$2.00 per hour for hours worked on Saturdays
• +$3.00 per hour for hours worked on Sundays

You’ll also participate in Cash Depot's Profit Sharing Program, an annual bonus that rewards employees for the company’s success. When Cash Depot does well, you share in it.

Position Summary

As a Regional Float Field Service Technician, you will be responsible for the installation, conversion, maintenance, troubleshooting, repair, and removal of ATMs, Air/Vac equipment, and other Cash Depot products across multiple territories within your region.

This role provides coverage wherever it’s needed most: filling staffing gaps, supporting major installations and special projects, and keeping service levels high across the region. It combines mechanical troubleshooting, technical service, installation work, customer support, and field operations while allowing you to work independently and manage your daily schedule.

What You'll Do

Equipment Installation & Maintenance

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
• Perform preventative and corrective maintenance.
• Troubleshoot electro-mechanical, hardware, and equipment issues.
• Perform ATM cash replenishment and coin removal services as scheduled.
• Complete software updates, diagnostics, and equipment testing.

Field Service Operations

• Travel to and support assigned territories to provide staffing coverage, project support, and service needs.
• Partner with dispatch to complete service requests and installations.
• Maintain inventory and communicate parts and supply needs.
• Complete required service documentation accurately and on time.
• Meet department performance metrics related to efficiency, safety, and first-time fix rates.

Customer Service

• Maintain strong customer relationships.
• Represent Cash Depot professionally at all customer locations.
• Communicate effectively with dispatch, management, and customers.
• Support customer needs while ensuring all security procedures are followed.

Team Support

• Assist with training and ride-alongs for other technicians.
• Recommend process and efficiency improvements.
• Participate in ongoing technical training programs.
• Share best practices and knowledge with technicians across territories.

Travel Requirements

This position requires flexibility to travel based on business needs, staffing coverage, and project demands. Team members may be required to travel and work in other assigned territories for up to two consecutive weeks at a time. In addition, this role may require working evening, overnight, and weekend hours on an as-needed basis to support projects, installations, service needs, and operational requirements. Travel schedules and assignments will be communicated as far in advance as possible based on business needs.

Qualifications

Required

• High School Diploma or GED.
• Valid driver's license with acceptable driving record.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate.
• Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
• Willingness to travel and work in other assigned territories for up to two consecutive weeks at a time.
• Availability to work evening, overnight, and weekend hours as needed.
• Strong customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to safely lift and move equipment required for the position.

Preferred

• ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
• Technical troubleshooting experience.
• Military, mechanical, maintenance, or service technician background.
• Cash handling equipment experience.

Benefits

• Shift Premiums (+$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays)
• Paid Holidays
• Paid Time Off (PTO)
• Annual Profit-Sharing Bonus Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Wellness Benefit Programs
• Medical Deductible Reimbursement Program

Schedule

• Full-time position
• Guaranteed 40-hour work week
• Schedule varies based on territory assignments, staffing coverage, and project demands
• Evening, overnight, and weekend hours required on an as-needed basis
• Shift premiums paid for hours worked after 5 p.m. (+$3/hour), on Saturdays (+$2/hour), and on Sundays (+$3/hour)
• Overtime may be required to support customer needs and business demands
• Travel assignments communicated as far in advance as possible

Physical Requirements

The position requires frequent standing, walking, lifting, carrying, pushing, pulling, bending, kneeling, climbing, and operation of tools and lifting equipment. Team members may be required to lift parts and equipment weighing up to 150 lbs. and work with larger equipment utilizing approved lifting devices.

The role includes extensive driving, regional travel with overnight stays, customer-site visits, and working both indoors and outdoors in varying weather conditions.

Why Cash Depot?

If you're looking for a career that offers variety, independence, hands-on technical work, and the chance to earn more through shift premiums and profit sharing, the Regional Float role gives you the tools, training, support, and benefits to succeed.

Join a growing company where your contributions are recognized, your success is rewarded, and your work directly impacts customer satisfaction.

Cash Depot is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the employment process.