Field Tech – Medical Support Team

Newave Care; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

Newave Care is seeking a Field Tech to join the Medical Support Team. This on-site role travels across New Jersey to install, maintain, and troubleshoot advanced medical devices, and to support telehealth visits with remote clinical staff.

The ideal candidate has experience in patient care, especially with the elderly, strong interpersonal skills, and the ability to adapt to different environments while documenting visits and device activity.

Qualifications

• Experience in patient care, especially with the elderly.
• Strong interpersonal, empathetic, and organized demeanor.
• Problem-solving and adaptability to different environments.
• High school diploma required.
• Preferred: degree in healthcare/tech or related field.
• Familiarity with medical devices or telehealth platforms.
• Basic technical troubleshooting.
• Strong communication and documentation skills.

Responsibilities

• Travel to healthcare facilities across New Jersey for on-site support.
• Install, maintain, and troubleshoot medical devices.
• Support telehealth visits between patients and remote staff.
• Provide compassionate, patient-centered care for the elderly.
• Keep detailed records of visits, installations, and interactions.
• Collaborate with the medical support team to resolve issues.
• Report to the Regional Manager with regular field updates.

Skills

Elderly patient care

Interpersonal skills

Problem solving

Documentation skills

Education

High school diploma

College degree in healthcare/tech or related field

Job description

Job Description: Field Tech - Medical Support Team

Location: On-site (travel required across New Jersey)
Employment Type: Full-time

About the Role

We are seeking a dedicated and compassionate Field Tech to join our Medical Support Team. In this role, you will play a critical part in bridging advanced medical technology with quality patient care. You will support our remote medical and clinical team by visiting healthcare facilities, installing and maintaining cutting-edge medical devices, and assisting with telehealth visits. This is a hands-on role ideal for someone who enjoys working directly with patients—particularly elderly populations—and ensuring a seamless healthcare experience.

Key Responsibilities

• Travel to healthcare facilities across New Jersey to provide on-site support.

• Install, maintain, and troubleshoot advanced medical devices.

• Assist in facilitating telehealth visits between patients and remote clinical staff.

• Provide compassionate, patient-centered support, ensuring comfort and understanding for elderly patients.

• Maintain detailed records of visits, device installations, and patient interactions.

• Collaborate with the medical support team to identify and resolve technical or patient-related issues.

• Report directly to the Regional Manager and provide regular updates on field activities.

Qualifications

Must-Have:

• Prior experience in a patient care setting, especially with elderly populations.

• Strong interpersonal skills: responsible, patient, empathetic, caring, trustworthy, and organized.

• Problem-solving mindset with the ability to adapt quickly to different environments.

• High school diploma required.

Preferred:

• College degree in healthcare, technology, or related field.

• Familiarity with medical devices or telehealth platforms.

• Basic technical troubleshooting experience.

• Strong communication and documentation skills.

Why Join Us?

• Be part of a mission-driven team bringing innovation to patient care.

• Gain hands-on experience with state-of-the-art medical technology.

• Opportunity to make a direct impact on elderly patients' health and well-being.

• Collaborative and supportive team environment.