Field Tech Innovation Trainer

First Student, Inc.; Cincinnati (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

First Student, Inc. is seeking a training designer/developer responsible for designing, developing and deploying technical training aligned with our mission and values.

You will deliver in-person and remote sessions, create classroom, e-learning and blended programs using DriverHub, FOCUS and Samsara, and work with leadership and SMEs to ensure quality content and timely delivery. The role requires 2+ years in logistics/operations, strong communication, solid MS Office skills, and willingness to

Qualifications

• Undergraduate degree preferred; high school diploma acceptable.
• Strong proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint).
• Experience in logistics/operations plus a proven ability to lead a team.
• Excellent written and verbal communication; able to present and facilitate.
• Comfort working under pressure and meeting tight deadlines.

Responsibilities

• Design, develop and implement classroom, e-learning, and blended training programs using various tools.
• Deliver both in-person and remote training sessions and support web-based delivery.
• Collaborate with leaders and subject matter experts on training content.
• Provide customer service to internal and external stakeholders.
• Lead driver training sessions and support drivers in yard and ride-alongs.
• Train location staff and drivers remotely using Teams; manage session logistics.

Skills

Logistics and operations

MS Office proficiency

Leadership

Adaptability to technology

Written and verbal communication

Presentation and facilitation

Ability to work under pressure

Education

Undergraduate degree preferred

High School Diploma or equivalent

Tools

DriverHub

FOCUS

Samsara

Job description

Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization.

Major Responsibilities

• Design, develop and implement a variety of engaging classroom, e-learning, and blended programs utilizing a variety of tools and resources that enhance the retention and transfer of information back on the job in support of our technical training needs, including but not limited to DriverHub, FOCUS, and Samsara.
• Provide both in person and remote delivery of learning content and/or provides subject matter expertise to assist others with web-based eLearning content delivery as assigned.
• Collaborate with leadership and Subject Matter Experts on the design and development of training materials and content.
• Provides customer service to internal and external sources, at all levels of the organization.
• Assists in the ongoing development and communication of the vision and mission First Student.
• Leads driver training sessions and supports drivers in the yard and as part of selected ride‑alongs (while onsite).
• Train location staff and drivers remotely, via Teams, on new technology.
• Communicates, schedules and organizes all logistics of training sessions.
• Effectively manages time, resources, and processes, assisting other team members as necessary.
• Supports change in people, structure, and processes that move the organization from where we are now to where we want to be.
• Takes full accountability to deliver on commitments.
• Establishes partnerships at all levels and within the team or department to achieve optimum results.
• Supports vision and mission, achieves aggressive performance targets, continuously improves performance, assists others, and recognizes others for their contribution.

Minimum Education or Certifications Required

• Undergraduate degree preferred
• High School Diploma or equivalent

Minimum Experience or Skills Preferred Required

• Logistics and operations background (2+ years)
• Excellent analytic and computer skills, including Microsoft Office: Outlook, Teams, Excel & PowerPoint
• Displays leadership and ability to work in a team environment
• Ability to adapt to changing technologies and environments.
• Strong written and verbal communication skills.
• Strong presentation and facilitation skills.
• The ability to work well under pressure.

Physical Requirements and Working Conditions

• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• Total travel is expected to 25% to US and Canada based locations
• If travel is necessary, while at a location for training and support, working hours could include an occasional 10-12-hour day required for 3-4 concurrent days.

Compensation ranges from $50,000 - $60,000 depending on experience.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is available upon request.