Field Tech II

Compucom; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

PTO

Paid parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. is seeking a Field Service Technician to deliver on-site IT support for our national home improvement retail client. You will troubleshoot a range of hardware, networking, and software issues, work independently, and document resolutions for case closure.

The role requires daily travel in a company vehicle, a valid driver’s license, and excellent customer service skills. Compensation includes health and welfare benefits and paid time off.

Qualifications

• Ideal candidate with one year of field service experience, or one year IT technical support experience.
• CompTIA A+ (Required).
• Driver's License (Required).
• Computer hardware: 1 year (Required).
• Computer networking: 1 year (Preferred).
• Cash recycler repair experience is highly preferred.
• Net+ CompTIA certification (Preferred).

Responsibilities

• Provide hands-on technical support for our national home improvement retail client.
• Troubleshoot technical issues and maintain professional relationships with customers.
• Document work performed and close cases daily.

Skills

CompTIA A+

Driver's license

Hardware basics

Networking basics

Cash recycler repair

Net+ certification

Job description

Compucom Systems, Inc provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Tech II to join our team.

As a Field Service Technician, you will provide hands-on technical support for our national home improvement retail client, helping deliver the highest level of IT support within the industry. The ideal candidate will be a self-starter with exceptional customer service and communication skills. This position requires someone who can work independently, manage their time effectively, troubleshoot technical issues, and maintain a professional and businesslike relationship with customers. The Field Service Technician will support a variety of IT and data-related issues, provide prompt troubleshooting and resolution, complete assigned projects on schedule, and consistently document work performed. The technician must be comfortable making independent decisions in the field while maintaining communication with leadership and the customer.

Responsibilities

Important Driving Requirement

A valid driver’s license and the ability to safely operate a company-owned vehicle are absolute requirements of this position. This is a field-based position requiring daily driving between customer locations in a company-provided vehicle. Candidates must possess and maintain a valid driver’s license, an acceptable driving record, and remain eligible to operate a company-owned vehicle throughout their employment. The ability to drive a company vehicle is an essential function of this position. Candidates who are unable to meet the company’s driving requirements will not be eligible for this role.

• Must be able to work in physically demanding environment (Lifting up to 25-40lbs, bending, climbing, walking extensively).
• Exceptional Customer Service and relationship building competence.
• Must be self-motivated, punctual, and able to work independently.
• Must have a working cell phone.
• Travel within a radius of 25 to 150+ miles daily in a specific route.
• Areas include retail locations around region.
• Understand AC/DC and backup power concepts.
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix).
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Document efforts, issues and resolutions, close cases/tickets daily.
• Experience desired in copper and Cat6 terminations.
• POS Systems repair.
• Lexmark Printer repair.
• Access point repair.
• Thin client repair.

Please Note: This is not a remote or office-based IT position. The technician is expected to travel to customer locations each workday using a company-owned vehicle. A valid driver’s license and eligibility to operate the company vehicle are mandatory conditions of employment for this position.

Skills & Qualifications

• Ideal candidate with one year of field service experience, or one year IT technical support experience.
• CompTIA A+ (Required).
• Driver's License (Required).
• Computer hardware: 1 year (Required).
• Computer networking: 1 year (Preferred).
• Cash recycler repair experience is highly preferred.
• Net+ CompTIA certification (Preferred).

Wage Range

The hourly rate for this position is between $17.25 - $23.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until 01/02/2027.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.