Field Service Technician

Compucom Staffing; Wytheville (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical insurance

401(k)

Paid time off

Job summary

CompucomStaffing in Wytheville, VA seeks a Field Service Technician to support their team and travel within the local area. The candidate should be a self-starter with strong customer service skills and the ability to communicate effectively while delivering high-quality technical support.

The role involves traveling a daily route, troubleshooting hardware/software across Windows, macOS, and Linux, and installing/repairing POS systems, PCs, printers, servers, and network switches.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Ability to document work clearly and close tickets daily.
• Self-starter with ability to work independently and manage tasks.

Responsibilities

• Travel within a 25 to 100+ mile radius daily along a designated route.
• Resolve assigned ServiceNow tickets.
• Support IT and data-related issues, performing triage, troubleshooting, and implementing solutions.
• Troubleshoot hardware and software across Windows OS, macOS, Linux/Unix.
• Install, diagnose, and repair POS systems, PCs, printers, thin clients, servers, and network switches.
• Understand AC/DC and backup power concepts.
• Work at heights of 20 to 25 ft when required (lift equipment training provided).
• Perform copper and fiber cabling, including terminating connectors.
• Document all work performed, close tickets daily, and provide detailed notes and updates.
• Maintain excellent time management and complete tasks ahead of schedule when possible.
• Lift and move equipment up to 25 lbs. as needed.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Tools

ServiceNow

POS systems

Windows

macOS

Linux/Unix

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Company vehicle & gas card will be provided.

Our client is currently seeking a qualified Field Service Technician to support their team in Wytheville, VA, and surrounding areas. This role requires a self-starter with strong customer service skills and the ability to communicate effectively while delivering high-quality technical support. The ideal candidate is professional, reliable, and able to manage tasks independently while maintaining accurate documentation and delivering timely resolutions.

Duties And Responsibilities

• Travel within a 25 to 100+ mile radius daily along a designated route
• Resolve assigned ServiceNow tickets
• Support IT and data-related issues, performing triage, troubleshooting, and implementing solutions
• Troubleshoot hardware and software across various operating systems (Windows OS, macOS, Linux/Unix)
• Install, diagnose, and repair POS systems, PCs, printers, thin clients, servers, and network switches
• Understand AC/DC and backup power concepts
• Work at heights of 20 to 25 ft when required (lift equipment training provided)
• Perform copper and fiber cabling, including terminating connectors
• Document all work performed, close tickets daily, and provide detailed notes and updates
• Maintain excellent time management and complete tasks ahead of schedule when possible
• Lift and move equipment up to 25 lbs. as needed

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.