Field Systems Engineer – Photomask Laser Systems

Applied Materials, Inc.; Austin (TX); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Bonus potential

Stock awards

Job summary

Applied Materials, Inc. is seeking a skilled Field Service professional to act as the technical focal point for high-value problems and customer escalations across ALTA Photomask Laser Writer and Sigma Meltec lines. You will lead investigations, coordinate cross-functional teams, and drive field improvements.

The role requires hands-on troubleshooting, strong communication, and up to 50% travel domestically and internationally. Join a global leader shaping semiconductor equipment and services.

Qualifications

• Bachelor’s degree in Engineering, Physics, Applied Sciences, Electronics, Mechanical Engineering, Electrical Engineering, or related technical discipline.
• 4-7 years of experience supporting semiconductor capital equipment, photomask manufacturing equipment, lithography systems, laser systems, or related advanced manufacturing equipment.
• Experience troubleshooting complex electro-mechanical, optical, laser, software, and process systems in a customer-facing environment.
• Demonstrated ability to lead technical escalations, cross-functional problem-solving efforts, and customer-critical recovery activities.
• Strong understanding of root cause analysis, reliability improvement methodologies, and engineering change management processes.
• Excellent communication, project leadership, and customer engagement skills.
• Ability to travel domestically and internationally up to 50% of the time.

Responsibilities

• Serve as the primary Field Service Organization (FSO) technical focal point for High Value Problems (HVPs) and customer escalations.
• Lead investigations and root cause analysis across ALTA Photomask Laser Writer and Sigma Meltec product lines.
• Coordinate with BU Engineering, GPS, TSE, Quality & Reliability, Manufacturing, and Service to resolve field issues.
• Provide hands-on onsite and remote support during escalations, installations, upgrades, and testing.
• Develop and implement engineering solutions to improve reliability, maintainability, and availability.
• Create training and documentation, including BKMs, manuals, and service procedures.

Skills

Field service leadership

Problem solving

Customer engagement

Cross-functional collaboration

Technical troubleshooting

Education

Bachelor's degree in Engineering, Physics, Applied Sciences, Electronics, Mechanical Engineering, Electrical Engineering, or related technical discipline

Tools

ALTA Photomask Laser Writer

Sigma Meltec

CAPA

Job description

Applied Materials, Inc. is seeking a skilled Field Service professional to act as the technical focal point for high-value problems and customer escalations across ALTA Photomask Laser Writer and Sigma Meltec lines. You will lead investigations, coordinate cross-functional teams, and drive field improvements.

The role requires hands-on troubleshooting, strong communication, and up to 50% travel domestically and internationally. Join a global leader shaping semiconductor equipment and services.