Field Systems Engineer

Huber & Associates, Inc.; Columbia Township, Northern (MO, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Huber & Associates, Inc. seeks a Field Systems Engineer to join a team and independently manage end-user computing for a diverse client base in Missouri.

You will troubleshoot problems, identify root causes, and advise on practical resolutions while delivering project-based work. The role requires strong communication with clients and colleagues, adherence to security protocols, and the ability to script or automate routine tasks.

Qualifications

• Experience supporting end-user technologies across diverse client environments.
• Ability to troubleshoot and resolve technical issues with clear communication.
• Experience developing scripts and automating end user support activities.
• Willingness to work within company standards and security protocols.

Responsibilities

• Administer and support end-user technologies for a wide range of clients.
• Understand and articulate technical information to clients with varying backgrounds.
• Install, configure and maintain end-user technologies, including mobile devices.
• Troubleshoot basic network issues, file sharing, and end-user software; configure peripherals.
• Document client issue resolution and related processes.
• Support common business and productivity software.
• Assist clients with requests for technology services and engage IT personnel via helpdesk tickets.
• Maintain confidentiality and follow security protocols.

Skills

End-user technologies

Scripting & automation

Communication skills

Time management

Diagnostics & troubleshooting

Tools

Ticketing system

Remote support tools

Job description

Reports To: Team Lead End User Computing

Status: Full-time

Classification: Exempt

SUMMARY

The Field Systems Engineer will work with a team and independently using technical support and desktop management skills to ensure client workstations and network performance meet user requirements. They will provide support by troubleshooting technical problems, determine root cause and advise on appropriate resolutions. They will also complete assigned project-based work and must demonstrate good communication skills with co-workers and clients. The Field SE will perform all responsibilities in accordance with all company standards, policies and procedures

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administer and support end-user technologies for wide range of clients
• Understand and articulate necessary technical information to all clients regardless of their technology background
• Install, configure and maintain end-user technologies, including mobile technologies
• Administer and troubleshoot basic network issues, file sharing services; add or upgrade end user software and configure peripherals
• Document client issue resolution and related processes and procedures
• Support common business and productivity software
• Assist all clients with requests for technology services, repair or support and engage appropriate IT personnel via helpdesk ticketing system
• Maintain confidentiality with regard to the all information being processed, stored or accessed by end-users on all networks by following sound security protocols
• Serve as a technology advocate and embrace opportunity to work with ever changing technologies

OTHER SKILLS AND QUALIFICATIONS:

• Experienced technical engineer with excellent organizational & time-management skills.
• Experience developing scripts and automating end user support activities