Field Systems Engineer

Heads Up Technologies

Addison (TX)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Medical plan

Dental and vision coverage

Company paid Life Insurance

Long-term disability

Paid time off

Job summary

Heads Up Technologies seeks a Field Systems Engineer to design, configure, integrate, test, and support advanced aircraft cabin systems. The role partners with customers and internal teams to translate requirements into reliable solutions, support installations, and troubleshoot fielded systems.

This full-time position combines hands-on systems engineering with substantial customer engagement and travel, with eligibility for a comprehensive benefits package and a dynamic, innovative aviation

Qualifications

Bachelor's degree in a related engineering discipline or avionics technician experience.
At least two years of systems engineering experience in an aerospace related field, or at least five years of experience as an avionics technician, with a strong focus on customer engagement.
Ability to travel up to 50 percent of the time to customer sites and industry events within and outside the United States.
Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and nontechnical stakeholders.
Experience with audio and video systems, aircraft electronics, and aircraft wiring diagrams.
Familiarity with XML, databases, networking, and error log analysis.
U.S. citizenship is required.

Responsibilities

Design, configure, integrate, test, and support advanced aircraft cabin systems.
Develop tail specific technical documentation and configuration files.
Set up test proof of concept ideas and create system configuration files.
Configure cabin control app interfaces for specific aircraft installations.
Interact with customers to understand technical requirements and business challenges.
Develop test cases and procedures for system level coverage.
Provide timely technical support via email, phone, and remote tools.
Participate in on-call rotation for nights and weekends.
Travel up to 50% to customer sites and industry events.

Skills

Customer engagement

Communication skills

Travel readiness

Aircraft systems knowledge

XML

Databases

Networking concepts

Issue diagnosis

Education

Bachelor's degree in engineering

Avionics technician experience

Job description

Heads Up Technologies is seeking a customer focused Field Systems Engineer to design, configure, integrate, test, and support advanced aircraft cabin systems. This role partners closely with customers and internal teams to translate technical requirements into reliable system solutions, support aircraft installations and commissioning, and troubleshoot fielded systems. The position combines hands on systems engineering with significant customer engagement and travel.

Position Type: Full time

Work Eligibility: U.S. citizenship is required

What you’ll do

System Design

Develop tail specific technical documentation, including configuration documents, interface documents, and app GUI definition documents.
Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.
Set up and test proof of concept ideas for new products and system applications.
Create system configuration files based on customer wiring and block diagrams.
Create trade show and customer demonstration setups.
Configure cabin control app interfaces using existing frameworks for specific aircraft installations.
Communicate with customers to understand their technical requirements and business challenges.
Assist customers in designing and implementing customized solutions that meet their specific needs.
Share customer insights with internal teams to improve product design and the end user experience.
Network and build relationships with target customers and related industry professionals.
Stay current with industry trends, partners, and competitors.

System Integration and Testing

Develop test cases and procedures that provide system level coverage for all product development specifications.
Establish new methods to improve, expand, and streamline system testing for company products.
Set up bench or system integration lab systems needed to recreate customer issues using specific configurations.
Create and revise systems and qualification documentation for all products.
Test cabin control apps using existing frameworks for specific aircraft installations.

Technical Support and Troubleshooting

Provide timely and efficient technical support and troubleshooting for customers by email, phone, and TeamViewer.
Perform software updates and diagnostic analysis on fielded systems.
Resolve customer issues quickly and elevate complex problems to senior engineers or developers as necessary.
Participate in the support on call rotation for nights and weekends.
Provide onsite customer support for cabin system commissioning, including CMS configuration, audio system tuning, aircraft checkout, and troubleshooting.

Required Qualifications

Bachelor's degree in a related engineering discipline or prior avionics technician experience.
At least two years of systems engineering experience in an aerospace related field, or at least five years of experience as an avionics technician, with a strong focus on customer engagement.
Ability to travel up to 50 percent of the time to customer sites and industry events within and outside the United States.
Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and nontechnical stakeholders.
Experience with audio and video systems, aircraft electronics, and aircraft wiring diagrams.
Familiarity with XML, databases, networking, and error log analysis.
U.S. citizenship is required.

This position requires participation in an on call support rotation for nights and weekends and travel up to 50 percent of the time, including travel outside the United States. Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.

About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

Our Company

We are a team of engineers, innovators, creators, and problem solvers who are passionate about building smarter solutions for the aviation industry.

Through the combined strengths of our specialized brands and capabilities, Heads Up Technologies brings together deep technical expertise, modern design thinking, and a collaborative approach to support customers across every stage of the product lifecycle.

Our Culture

At Heads Up Technologies, our culture is grounded in shared values that guide how we work and grow.

Integrity
We act with honesty, accountability, and respect in everything we do.

Teamwork
We collaborate across teams and disciplines to achieve the best outcomes.

Excellence
We are committed to delivering high-quality work and continuously improving.

Expertise
We leverage our knowledge and experience to solve complex challenges

Our Mission

To elevate the aviation experience by delivering intelligent, integrated solutions powered by exceptional people.

Why work with us?

Joining Heads Up Technologies means being part of a team that is shaping the future of aviation.

We offer an environment where employees are empowered to contribute, grow their careers, and make a direct impact on innovative products used across the globe. Whether you are developing technology or supporting business operations, your work here matters.

Benefits and Perks

At Heads Up Technologies, we are committed to supporting the health, well being, and financial security of our employees and their families. Eligible employees have access to a competitive benefits package designed to support life at work and beyond.

Benefits may include: