Field Support Technician - Industrial Equipment

Seko Dosing Systems Corporation; Tullytown (PA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA contribution

Company laptop

401(k)

Job summary

SEKO Dosing Systems Corp. is seeking a Field Support Technician to provide on-site and remote technical support for industrial pumps, dosing systems, and fluid-handling equipment across North America.

The role emphasizes troubleshooting via phone/email, with occasional travel for installations and training. The ideal candidate has a technical degree or relevant experience, strong mechanical aptitude, and the ability to read schematics.

Qualifications

• Technical degree or equivalent experience preferred.
• Strong mechanical aptitude and troubleshooting ability.
• Ability to analyze problems and develop solutions independently.
• Knowledge of mechanical systems, pumps, plumbing, or electrical components preferred.
• Ability to read technical manuals, schematics, and wiring diagrams.
• Strong communication and customer service skills.
• Self-motivated, detail-oriented, and organized.
• Ability to travel occasionally (10–15%).

Responsibilities

• Troubleshoot and diagnose issues with SEKO pumps and dosing systems using manuals, schematics, and wiring diagrams.
• Provide technical support to customers and service companies via phone and email.
• Assist customers with product installation, calibration, and operation.
• Conduct occasional on-site service visits and technical training.
• Train customers and sales teams on SEKO equipment and systems.
• Develop and maintain strong customer relationships.
• Assist the Sales team with technical product questions.
• Update technical manuals and documentation.
• Assist with building demo systems for training and demonstrations.
• Assist with troubleshooting technical components on the manufacturing floor when needed.

Skills

Mechanical aptitude

Troubleshooting

Problem analysis

Reading manuals/schematics

Customer service

Communication

Organized

Travel readiness

Education

Technical degree or equivalent experience

Job description

Field Support Technician - Industrial Equipment

Full Time Tullytown, PA, US

30+ days ago Requisition ID: 1017

Salary Range: $22.00 To $28.00 Hourly

Field Support Technician - Industrial Equipment

Full-Time | On-Site | Tullytown, PA | Occasional Travel
(Technical Support for Industrial Pumps & Dosing Systems)

SEKO Dosing Systems Corp.
913 William Leigh Drive
Tullytown, PA 19007

Important: This is not an IT or computer support role. This position supports mechanical equipment including industrial pumps, dosing systems, and fluid handling equipment.

Position Overview

SEKO Dosing Systems Corp. is seeking a Field Support Technician / Technical Support Specialist to join our Technical Support department at our Tullytown, PA facility.

This role supports customers across North America by troubleshooting and providing support for industrial chemical dosing pumps, controllers, and fluid-handling systems used in water treatment, cleaning and hygiene, and other industrial applications.

Support is provided primarily through phone and email troubleshooting, with occasional travel for on-site installations, customer training, and technical assistance.

This role is ideal for individuals with strong mechanical aptitude and troubleshooting ability who enjoy solving problems and working with industrial equipment.

Who We Are

Since 1976, SEKO has delivered precision chemical dosing technology to the water treatment, cleaning, and hygiene industries worldwide. Our innovative pump solutions help customers achieve higher efficiency, performance, and sustainability.

SEKO is a growing global organization, and this position offers the opportunity to build a long-term career supporting industrial automation and fluid control systems.

Key Responsibilities

• Troubleshoot and diagnose issues with SEKO pumps and dosing systems using manuals, schematics, and wiring diagrams
• Provide technical support to customers and service companies via phone and email
• Assist customers with product installation, calibration, and operation
• Conduct occasional on-site service visits and technical training
• Train customers and sales teams on SEKO equipment and systems
• Develop and maintain strong customer relationships
• Assist the Sales team with technical product questions
• Update technical manuals and documentation
• Assist with building demo systems for training and demonstrations
• Assist with troubleshooting technical components on the manufacturing floor when needed

Qualifications

• Technical degree or equivalent experience preferred
• Strong mechanical aptitude and troubleshooting ability
• Ability to analyze problems and develop solutions independently
• Knowledge of mechanical systems, pumps, plumbing, or electrical components preferred
• Ability to read technical manuals, schematics, and wiring diagrams
• Strong communication and customer service skills
• Self-motivated, detail-oriented, and organized
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license required
• Ability to travel occasionally (approximately 10-15%) for customer support, installations, and training

Preferred Backgrounds

Candidates with experience in the following roles often succeed in this position:

Spanish language skills are a plus but not required.

• Position based at SEKO's Tullytown, PA facility
• Combination of office-based technical support and hands‑on equipment work
• Occasional travel to customer locations for training and installations
• Frequent collaboration with sales, engineering, and production teams

Physical Requirements

• Ability to lift up to 40 pounds occasionally
• Ability to stand, bend, and work with equipment when performing hands‑on troubleshooting

Compensation

This position is classified as a non-exempt hourly role and is eligible for overtime pay in accordance with applicable wage and hour laws.

Hourly Pay Range: $22 - $28 per hour (based on experience)

• Overtime compensation will be paid for hours worked beyond 40 in a workweek
• Work-related travel time will be compensated in accordance with applicable wage and hour laws
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA) with company contribution
• Company-paid Life Insurance
• Short- and Long-Term Disability coverage
• 401(k) Safe Harbor - Non-elective contribution
• 2 weeks vacation (increases to 3 weeks after 5 years)
• 1 week sick leave
• 10 paid holidays
• Employee Assistance Program (EAP)
• Company laptop
• Additional benefits available through company PEO

This position can serve as an entry point into a long-term career in industrial automation, pump technology, fluid systems, and technical service.

SEKO continues to grow globally and offers opportunities for advancement within technical support, engineering support, and field service roles.

Applicants must be legally authorized to work in the United States. SEKO does not currently sponsor employment visas for this position.

SEKO Dosing Systems Corp. is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.